Loose Hinge problem update. Framework support experience and other ramblings

[Usernames]

@Nixingit

I think the best option about the floppy hinges is to pay out of pocket for the tighter 4kg force hinges from the markeplace.

As things stand with the tolerance range you could actually end up with looser hinges buying the new 4Kg hinges

3.3kg hinge = 2.8kg-3.8kg range, 4kg hinge = 3.5kg-4.5kg range, the floor is 3.5kg which is 700g more.

I rather wait for a redesign with lower tolerances and perhaps adjustable, these hinges will only get looser over time and mine are on the low end of acceptable currently…

@nrp

Hinges

We tuned the hinge force in the Framework Laptop to enable one-hand-opening of the lid while also keeping the lid angle stable while the laptop is stationary across the full 180 degree opening range. With that, the hinges have a nominal force of 3.3kg with a tolerance range of +/- 0.5kg. However, we identified that for a period of time last fall, our hinge supplier shipped a subset of hinges with forces below our accepted spec range. We’ve since added additional tests both at the hinge supplier and at our laptop assembly site to prevent out of spec hinges from shipping out. If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit.