# Community Support **URL:** https://community.frame.work/c/community-support/129.md?page=2 [Latest](https://community.frame.work/latest.md) · [Categories](https://community.frame.work/categories.md) · [Tags](https://community.frame.work/tags.md) **Page:** 3 --- ## [Bluetooth Audio Silent When AMD BT Audio Offload Enabled with QCNCM865 Card](https://community.frame.work/t/bluetooth-audio-silent-when-amd-bt-audio-offload-enabled-with-qcncm865-card/85055)
**Author:** [@Tony\_Goodhew](https://community.frame.work/u/Tony_Goodhew)\ **Replies:** 3\ **Last updated:** [September 27, 2026, 4:15pm UTC](https://community.frame.work/t/bluetooth-audio-silent-when-amd-bt-audio-offload-enabled-with-qcncm865-card/85055 "2026-09-27T16:15:40Z")
Hey All, \[Info, all drivers from latest bundle and Windows Update, latest BIOS 4.05, OS is Windows 11 Pro 25H2\] I updated the network card in my FW16 with a Qualcom QCNCM865 and I’m having problems with BT working with… --- ## [FW13 Pro: Suspend-Then-Hibernate system crash. possible firmware issue: s2idle resume — platform resets (Panther Lake, BIOS 3.02)](https://community.frame.work/t/fw13-pro-suspend-then-hibernate-system-crash-possible-firmware-issue-s2idle-resume-platform-resets-panther-lake-bios-3-02/84960)
**Author:** [@Ben\_Temple](https://community.frame.work/u/Ben_Temple)\ **Replies:** 2\ **Last updated:** [September 27, 2026, 4:08pm UTC](https://community.frame.work/t/fw13-pro-suspend-then-hibernate-system-crash-possible-firmware-issue-s2idle-resume-platform-resets-panther-lake-bios-3-02/84960 "2026-09-27T16:08:15Z")
I have suspend-then-hibernate enabled on my laptop. Twice in the last 3 weeks I’ve come back to it hard reset with no explainable reason. I used claude to help me collect a diagnosis, but this is frankly beyond my expert… --- ## [Pre-order payment delay, how can I tell Framework?](https://community.frame.work/t/pre-order-payment-delay-how-can-i-tell-framework/85114)
**Author:** [@Aaron2](https://community.frame.work/u/Aaron2)\ **Replies:** 1\ **Last updated:** [September 27, 2026, 10:50am UTC](https://community.frame.work/t/pre-order-payment-delay-how-can-i-tell-framework/85114 "2026-09-27T10:50:35Z")
Hello Framework community, I have not been able to find a simple contact us email address pertaining to payment concerns, so I have come to y’all. How can I tell Framework that within the timeframe of the various 13 pro… --- ## [Framework 12 (13th gen intel) not installing Windows 11](https://community.frame.work/t/framework-12-13th-gen-intel-not-installing-windows-11/85085)
**Author:** [@Elliot\_McDonald](https://community.frame.work/u/Elliot_McDonald)\ **Replies:** 7\ **Last updated:** [September 26, 2026, 5:14pm UTC](https://community.frame.work/t/framework-12-13th-gen-intel-not-installing-windows-11/85085 "2026-09-26T17:14:33Z")
Hello everyone, A while ago, I got a Framework 12, 13th gen Intel, which had a fresh PikaOS install on it. Since then, I’ve been able to reinstall and reconfigure PikaOS just fine. However, my plan now is to dual boot W… --- ## [SD Expansion Slot](https://community.frame.work/t/sd-expansion-slot/85076)
**Author:** [@Miller\_NotTheBeer](https://community.frame.work/u/Miller_NotTheBeer)\ **Replies:** 2\ **Last updated:** [September 25, 2026, 4:41pm UTC](https://community.frame.work/t/sd-expansion-slot/85076 "2026-09-25T16:41:16Z")
Windows 11 10.0.26200 Laptop 16, AMD AI 300 Series, NVIDIA® GeForce RTX™ 5070 Using known working SD card and new from package card of same type, I can load files into the SD card with my work laptop without issue. Whe… --- ## [Can't get ollama to utilize 358H GPU on linux](https://community.frame.work/t/cant-get-ollama-to-utilize-358h-gpu-on-linux/85071)
**Author:** [@John\_Doe7](https://community.frame.work/u/John_Doe7)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 11:16pm UTC](https://community.frame.work/t/cant-get-ollama-to-utilize-358h-gpu-on-linux/85071 "2026-09-24T23:16:54Z")
I’ve been trying to get ollama to utilize the GPU of the 358H, but I can’t seem to figure it out. I see that Intel had IPEX-LLM as a solution, but that was deprecated back in January due to security vulnerabilities and I… --- ## [RTX 5070 12GB - USB-C port stopped working](https://community.frame.work/t/rtx-5070-12gb-usb-c-port-stopped-working/83350)
**Author:** [@BPM](https://community.frame.work/u/BPM)\ **Replies:** 22\ **Last updated:** [September 24, 2026, 8:04pm UTC](https://community.frame.work/t/rtx-5070-12gb-usb-c-port-stopped-working/83350 "2026-09-24T20:04:29Z")
System: Framework 16 with AMD Ryzen AI 9 HX 370 & NVIDIA GeForce RTX 5070 12 GB OS: Windows 11 Pro 25H2 Build 26200.8737 So, I upgraded to the 12GB version of the RTX 5070 earlier this week, and it had been working pre… --- ## [Washed out videos on Framework 13 Pro Intel](https://community.frame.work/t/washed-out-videos-on-framework-13-pro-intel/85011)
**Author:** [@Adam\_Babat](https://community.frame.work/u/Adam_Babat)\ **Replies:** 7\ **Last updated:** [September 24, 2026, 2:24pm UTC](https://community.frame.work/t/washed-out-videos-on-framework-13-pro-intel/85011 "2026-09-24T14:24:02Z")
Videos appear washed out on my Intel ultra series 3 Framework 13 pro running windows 11. I mainly watch videos on youtube in Microsoft Edge but also notice it on the Disney plus program and other streaming programs and s… --- ## [Secure Boot keys corrupted?](https://community.frame.work/t/secure-boot-keys-corrupted/85048)
**Author:** [@LRFLEW](https://community.frame.work/u/LRFLEW)\ **Replies:** 1\ **Last updated:** [September 24, 2026, 9:31am UTC](https://community.frame.work/t/secure-boot-keys-corrupted/85048 "2026-09-24T09:31:12Z")
I have a Framework 13 with a 1165G7 that I’m trying to do a fresh setup with after getting a Pro. I am on BIOS version 3.25, and was previously using a custom PK for my Linux install. I wanted to replace Linux with Windo… --- ## [241,107 Power On Count on my SSD - Framework 13](https://community.frame.work/t/241-107-power-on-count-on-my-ssd-framework-13/85038)
**Author:** [@portwhy](https://community.frame.work/u/portwhy)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 8:17pm UTC](https://community.frame.work/t/241-107-power-on-count-on-my-ssd-framework-13/85038 "2026-09-23T20:17:04Z")
I was running Fedora for a couple of months, then transferred over to Ubuntu on my Framework 13 that I purchased about a year ago. I also had a windows dual boot on a 500gb partition of the drive that I would use maybe o… --- ## [Reset fTPM prompt after hard reboot Ryzen AI 300](https://community.frame.work/t/reset-ftpm-prompt-after-hard-reboot-ryzen-ai-300/85024)
**Author:** [@Nicholas\_Flamy](https://community.frame.work/u/Nicholas_Flamy)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 6:40pm UTC](https://community.frame.work/t/reset-ftpm-prompt-after-hard-reboot-ryzen-ai-300/85024 "2026-09-23T18:40:37Z")
Continuing the discussion from Press Y to reset fTPM: So just like in the original post, I have a Ryzen AI 340 Framework Laptop 13. The difference is though I’m on the latest BIOS 4.02 or whatever and I’m running Devuan… --- ## [Linux Zorin OS](https://community.frame.work/t/linux-zorin-os/85004)
**Author:** [@Dan\_B](https://community.frame.work/u/Dan_B)\ **Replies:** 3\ **Last updated:** [September 23, 2026, 10:03am UTC](https://community.frame.work/t/linux-zorin-os/85004 "2026-09-23T10:03:25Z")
I dual installed Zorin on my 2021 framework 13 with zero issues. I am ordering a AMD Pro 13 and will only install Zorin. Is there a specific Bios I need to install (or anything that needs to be installed) before insta… --- ## [Framework 16 gpu no detected](https://community.frame.work/t/framework-16-gpu-no-detected/80596)
**Author:** [@Charles-Antoine\_Fort](https://community.frame.work/u/Charles-Antoine_Fort)\ **Replies:** 16\ **Last updated:** [September 22, 2026, 6:37pm UTC](https://community.frame.work/t/framework-16-gpu-no-detected/80596 "2026-09-22T18:37:33Z")
Hello i have a framework 16 AMD7040 with the 7700s gpu on Windows 11 I dont know when it started but i noticed that my computer doesn’t detect my gpu. The fans are spinning when the computer gets hot but otherwise the c… --- ## [Does Qubes work on Framework 12?](https://community.frame.work/t/does-qubes-work-on-framework-12/84846)
**Author:** [@67tuffmangophonk](https://community.frame.work/u/67tuffmangophonk)\ **Replies:** 13\ **Last updated:** [September 22, 2026, 2:39pm UTC](https://community.frame.work/t/does-qubes-work-on-framework-12/84846 "2026-09-22T14:39:19Z")
i tried to put qubes it works but it has big problems what am i doing wrong? the mouse flings off to the side if you touch the pad, its very slow and unresponsive, and the ui doesnt consistently appear i know nvidia do… --- ## [\[SOLVED\] Mainboard power delivery failure damaged my components. No Response from support for 2 weeks](https://community.frame.work/t/solved-mainboard-power-delivery-failure-damaged-my-components-no-response-from-support-for-2-weeks/84997)
**Author:** [@James\_Wu](https://community.frame.work/u/James_Wu)\ **Replies:** 5\ **Last updated:** [September 22, 2026, 9:21am UTC](https://community.frame.work/t/solved-mainboard-power-delivery-failure-damaged-my-components-no-response-from-support-for-2-weeks/84997 "2026-09-22T09:21:51Z")
Hello I have been waiting for support for 2 weeks with no response even after “Escalation”. https://community.frame.work/t/fried-fw13-amd-mainboard-any-other-troubleshooting-steps/83852/11 You currently have $1.4k wort… --- ## [FW13 Pro Intel - Discharging, Charging & Beeping](https://community.frame.work/t/fw13-pro-intel-discharging-charging-beeping/84775)
**Author:** [@FirstFrame](https://community.frame.work/u/FirstFrame)\ **Replies:** 5\ **Last updated:** [September 22, 2026, 6:16am UTC](https://community.frame.work/t/fw13-pro-intel-discharging-charging-beeping/84775 "2026-09-22T06:16:53Z")
I just got my FW13 Pro Intel and when the battery is fully charged and the charger is plugged in, the laptop will keep flipping between charging and discharging which causes a beep every few seconds. I’m running Ubuntu … --- ## [Lost power in left side USB-C ports after water damage](https://community.frame.work/t/lost-power-in-left-side-usb-c-ports-after-water-damage/84911)
**Author:** [@Connor\_Sample](https://community.frame.work/u/Connor_Sample)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 7:40am UTC](https://community.frame.work/t/lost-power-in-left-side-usb-c-ports-after-water-damage/84911 "2026-09-21T07:40:40Z")
Hey! I have a Framework 16 Ryzen 7 7840HS model, and this afternoon I got in a pretty big storm and somehow the water made it through my backpack and inside my laptop (i really don’t know how). I believe it sat for aroun… --- ## [\[Guide\] Resolving Windows Secure Boot Certificate Update Warning on Framework Laptop 13](https://community.frame.work/t/guide-resolving-windows-secure-boot-certificate-update-warning-on-framework-laptop-13/83566)
**Author:** [@Sidney\_D\_Mautte\_III](https://community.frame.work/u/Sidney_D_Mautte_III)\ **Replies:** 11\ **Last updated:** [September 21, 2026, 7:12am UTC](https://community.frame.work/t/guide-resolving-windows-secure-boot-certificate-update-warning-on-framework-laptop-13/83566 "2026-09-21T07:12:04Z")
Overview After installing the latest Framework BIOS, Windows Security may display the following warning: Secure Boot is on, but your device does not support the automated Secure Boot certificate update due to hardwa… --- ## [Input Cover not sitting flush on the center right side](https://community.frame.work/t/input-cover-not-sitting-flush-on-the-center-right-side/84919)
**Author:** [@Dave\_Grush](https://community.frame.work/u/Dave_Grush)\ **Replies:** 4\ **Last updated:** [September 20, 2026, 5:37pm UTC](https://community.frame.work/t/input-cover-not-sitting-flush-on-the-center-right-side/84919 "2026-09-20T17:37:50Z")
I have received and assembled a Framework Laptop 13 AMD AI 300 series. Upon completion I noticed that the middle part of the right side of the input cover doesn’t sit flush. I have tightened the fasteners. Is this expect… --- ## [Screen issues - goes very very dim](https://community.frame.work/t/screen-issues-goes-very-very-dim/84951)
**Author:** [@Luca\_Rios](https://community.frame.work/u/Luca_Rios)\ **Replies:** 2\ **Last updated:** [September 20, 2026, 8:24am UTC](https://community.frame.work/t/screen-issues-goes-very-very-dim/84951 "2026-09-20T08:24:22Z")
Windows 11 Framework Laptop 13 DIY Edition (AMD Ryzen™ AI 300 Series) Display: 2.8K System: AMD Ryzen™ AI 300 Series - Ryzen™ AI 7 350 Got it about a week ago. My screen is having really weird issue where it goes supe… --- ## [FW13 Pro (Ultra 5 325): 3-minute firmware phase on every boot](https://community.frame.work/t/fw13-pro-ultra-5-325-3-minute-firmware-phase-on-every-boot/84925)
**Author:** [@Pierre-Louis\_PAUGAM](https://community.frame.work/u/Pierre-Louis_PAUGAM)\ **Replies:** 7\ **Last updated:** [September 20, 2026, 5:46am UTC](https://community.frame.work/t/fw13-pro-ultra-5-325-3-minute-firmware-phase-on-every-boot/84925 "2026-09-20T05:46:34Z")
New Framework Laptop 13 Pro DIY, assembled without issue. Every single boot spends 3 min 05 as a black screen before the Framework logo, then reaches the login screen in 15 seconds. I’ve spent a while narrowing this down… --- ## [FW13 Pro: display corruption on latest Fedora release?](https://community.frame.work/t/fw13-pro-display-corruption-on-latest-fedora-release/84859)
**Author:** [@Rusty6285](https://community.frame.work/u/Rusty6285)\ **Replies:** 4\ **Last updated:** [September 17, 2026, 7:19pm UTC](https://community.frame.work/t/fw13-pro-display-corruption-on-latest-fedora-release/84859 "2026-09-17T19:19:20Z")
Since updating to the latest version of Fedora this week, I get brief/occasional display corruption - I cannot reproduce it when I roll back to the earlier release. Is anyone else experiencing this? the screen is garbled… --- ## [Upgraded FW13 11th gen laptop with 13pro intel mainboard - 1-2s of black screen keeps showing up](https://community.frame.work/t/upgraded-fw13-11th-gen-laptop-with-13pro-intel-mainboard-1-2s-of-black-screen-keeps-showing-up/84889)
**Author:** [@jericho](https://community.frame.work/u/jericho)\ **Replies:** 4\ **Last updated:** [September 17, 2026, 7:07pm UTC](https://community.frame.work/t/upgraded-fw13-11th-gen-laptop-with-13pro-intel-mainboard-1-2s-of-black-screen-keeps-showing-up/84889 "2026-09-17T19:07:45Z")
Windows 11 25H2 build 26200.9457 FW13 laptop w/ 11th gen intel → u pgraded to 13 pro intel mainboard w 16GB ram posted this on reddit as well, hoping someone on this forum has some ideas… Just got my mainboard (se… --- ## [Stylus suddenly won't respond to touches until battery is reinserted](https://community.frame.work/t/stylus-suddenly-wont-respond-to-touches-until-battery-is-reinserted/84813)
**Author:** [@nblts](https://community.frame.work/u/nblts)\ **Replies:** 3\ **Last updated:** [September 17, 2026, 2:43pm UTC](https://community.frame.work/t/stylus-suddenly-wont-respond-to-touches-until-battery-is-reinserted/84813 "2026-09-17T14:43:49Z")
I have noticed many times an issue, while using my stylus the laptop would suddenly stop registering any pressure, though it’s position is still being recognized. I had the stylus itself, motherboard and display replaced… --- ## [Cooling isn't working, and charging results in overheating](https://community.frame.work/t/cooling-isnt-working-and-charging-results-in-overheating/84851)
**Author:** [@Ashell](https://community.frame.work/u/Ashell)\ **Replies:** 8\ **Last updated:** [September 17, 2026, 2:34pm UTC](https://community.frame.work/t/cooling-isnt-working-and-charging-results-in-overheating/84851 "2026-09-17T14:34:53Z")
Hello, I’m on Laptop 13\_AMD Radeon 760M\_Windows 11 and it seems I have cooling issues. When charging temperature raise, it smells like over heating machine, and I can’t hear at all fans spinning. So I’m wondering if t… --- ## [Framework 16 selected keys within in-unit keyboard have become non-operational](https://community.frame.work/t/framework-16-selected-keys-within-in-unit-keyboard-have-become-non-operational/84186)
**Author:** [@chunkeylover59](https://community.frame.work/u/chunkeylover59)\ **Replies:** 32\ **Last updated:** [September 16, 2026, 6:11pm UTC](https://community.frame.work/t/framework-16-selected-keys-within-in-unit-keyboard-have-become-non-operational/84186 "2026-09-16T18:11:40Z")
Hello all, I’m not sure I’m in the right place for this, but I’m really not sure where else to post. I’ve been chatting with Framework Support in a thread for quite a while about an issue I’m having, and last they told… --- ## [FW16 touch pad and keyboard not connecting](https://community.frame.work/t/fw16-touch-pad-and-keyboard-not-connecting/83870)
**Author:** [@Wayne\_D\_Bangert](https://community.frame.work/u/Wayne_D_Bangert)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 4:08pm UTC](https://community.frame.work/t/fw16-touch-pad-and-keyboard-not-connecting/83870 "2026-09-16T16:08:56Z")
FW16, AMD 7040 Series, W11 My unit was built in late 2025. Has not had much usage. The unit is a backup laptop my my music performance. I noticed that the touch pad and keyboard was not connecting when the touch pad is … --- ## [Framework issue consistency](https://community.frame.work/t/framework-issue-consistency/84862)
**Author:** [@Bee\_Kern](https://community.frame.work/u/Bee_Kern)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 12:41pm UTC](https://community.frame.work/t/framework-issue-consistency/84862 "2026-09-16T12:41:40Z")
I’ve had to open up + repair my laptop 3 times in the past 9 months I’ve had my FW12. While Framework support has been phenomenal in response time and solutions, I’m curious- How many people have had hardware issues? I’… --- ## [\[Solved\] - Framework 16 | Battery not accepting charge after water spill](https://community.frame.work/t/solved-framework-16-battery-not-accepting-charge-after-water-spill/84441)
**Author:** [@Marc\_Jakobi](https://community.frame.work/u/Marc_Jakobi)\ **Replies:** 20\ **Last updated:** [September 16, 2026, 6:20am UTC](https://community.frame.work/t/solved-framework-16-battery-not-accepting-charge-after-water-spill/84441 "2026-09-16T06:20:31Z")
OS: NixOS 26.11-unstable Device: Laptop 16 (AMD Ryzen 7040 Series) (A9) Hey :slight\_smile: A few days ago, I had a water spill. After opening it up and letting it dry out, my battery no longer accepts a charge. Based… --- ## [Regular system freeze. Need help investigating](https://community.frame.work/t/regular-system-freeze-need-help-investigating/84715)
**Author:** [@Julien\_Kaspar](https://community.frame.work/u/Julien_Kaspar)\ **Replies:** 10\ **Last updated:** [September 16, 2026, 1:25am UTC](https://community.frame.work/t/regular-system-freeze-need-help-investigating/84715 "2026-09-16T01:25:29Z")
For at least a month I’ve had frequent total freezes of my Framework 13 laptop and sometimes even 3 times in sequence after rebooting. It always requires a forceful shutdown. At this point I’m getting worried that it mi… [Previous page](https://community.frame.work/c/community-support/129.md?page=1) [Next page](https://community.frame.work/c/community-support/129.md?page=3)