My laptop somewhat randomly freezes, fully unresponsive, display on, only holding powerbutton makes it shut off. No entries in eventviewer at the time of freeze, only “previous shutdown unexpected” on next boot.
When it happened it was always on battery. It never freezes when plugged in, only on battery i return to a randomly full frozen laptop.
Does someone know what causes this? Or how i’d even debug this when there’s no info in eventviewer. I have no idea how to ask EC whether it saw anything.
edit: Today it froze for the first time while on charger.
Win11 Pro Version 10.0.26200
FW13 i7-1185g7 ~10 months old
RTC substitute: yes
BIOS Version/Date INSYDE Corp. 03.24, 02/09/2025
Memory: Single CMSX32GX4M1A3200C22
SSD: Samsung SSD 990 PRO 1TB
Modules: 2x USBA, 2xUSBC
Battery wear: 1.8% (hwinfo)
Battery cycle count: 22
Windows power plan is set to:
Plugged in:
- Balanced power mode
- Never turn off display
- Never standby
On battery:
- Best power efficiency
- 3min display off
- 5 min standby
Powerplan setting: Max CPU clock 99% - so it doesn’t turbo for both plugged and battery.
Energy saver settings:
- Always use energy saver: off
- Turn on energy saver on battery level ‘always’