Optimistic but unrealistic. Odds are good that this will be promoted to stable. They promoted the Ryzen release to stable knowing the battery extender was reported broken by many users. You are just one person, they are not likely to investigate your particular issue. I am sorry you are running into that issue though, it’s crippling your machine I’m sure.
Do report your issue on GitHub! That way you have the best chance of being seen
This thread contains a couple of customers describing the issue, read about it on discord as well. Given the amount of people who might have heard about the 3.09 BETA and already tried it I would say this error rate is way too high to promote this to STABLE if Framework wants to be considered any kind of serious company. Sorry but I would really lack any kind of understanding for doing something like this given the circumstances as much as I love this company and its mission.
Will Framework replace mainboards if they suffer after this update, even though 2 years etc. passed already? I mean, really, I should be able as a customer to apply vendor supplied updates without crippling my machine to death.
Framework has historically been weak in the firmware update department. I’m sorry but that’s the truth and it’s the main reason I sold mine 3 days ago and shipped it out today.
You are at the mercy of Framework to replace it unless you live in Europe or someplace with stronger consumer protections. I would also hope they would replace the board but there are no guarantees without a formal replacement policy for affected boards.
Some volunteer (not even an employee, lol) chump gave me a temporary ban for suggesting a class action lawsuit in another thread.
But what would be the other course of action? I have an extremely expensive computer that has been plagued with issues since the day I received it. A mainboard replacement and literal days over months spent troubleshooting (are you going to pay me for my time to fix your problems too?) didn’t do a damn thing, and they just frustrated me into giving up.
What can I do? Sell on a broken computer to the next chump? Deal with having the processing power of a calculator?
If FW actually held themselves to any of the virtues they so claim to have, then they’d make sure their semi-early adopters (12th gens) were taken care of instead of abandoning us.
Recall, or class action, which will it be?
lol
If I get permabanned for this, please fight the good fight for me
We have been able to reproduce both issues users are experiencing.
Battery charge limit, and throttling when going from low load to high load quickly, and are prioritizing a fix.
I’ve suffered with this problem for 879 days since my computer arrived. You must’ve received hundreds of boards (including mine) that showed the same behaviour.
If it’s an intel problem and not a fw problem, then why aren’t they replacing chips for you?
Almost 2.5 years for such a dealbreaker problem (with no end in sight).
Being committed to sustainability means making sure your stuff actually works, and not sunk-cost-fallacy-ing us into another board because “omg upgrade so easy”.
I dont think the 400MHz issue will be solved. Its happening because the cooling solution cannot keep up with the CPU at more than ~3GHz (on a CPU that is meant to run at 3.3GHz sustained, and 4.4GHz boost). Intel did not design the CPU for such thermally constrained conditions, and i think thats why its unable to settle into a sustainable clock.
So short of shipping upgraded cooling solutions, the only solution I see is to limit max frequency at the expense of peak performance.
The new issue with the weak fan curve though is definitely fixable.
Considering “minimum assured power” is 20W, how is the 1260P not designed for this if the heat sink is meant to dissipate 28W at steady state? What’s your logic?
Thats a good point, i’d overlooked the minimun assured power. My logic was that the base power of 28 watts seems to overwhealm the cooling solution, I dont think the cooling on these laptops perform as well as intended.
Intel describes the minimum assured power as a target that can be ahcieved through undervolting. So maybe that could be a fix and my guess of needing a new cooling solution was pessimistic.
I’ve also updated to 3.09-beta (from 3.08) using the EFI method (on Fedora Linux). The update went smooth and Linux (finally) shows controls for start/stop thresholds of the battery (I guess due to the updated EC).
I can also confirm the fan curve observation. My system used to fan all the time when connected to AC. Now it does not, which is actually nice, but the laptop will got a lot warmer (charging & idle, ~50°C).
For the love of god, please just bite the bullet and hire more firmware and hardware engineers. I have waited patiently for so so many months. Please, all we are asking for is an affordable and effective heatsink, and bug-free, prudent BIOS updates.
From a year and a half ago after Ars Technica put them on blast.
Nothing changed. “It’s not our fault! ” As I said in that thread, that’s the kind of thing you think about 6 months before the board launches, not over a year after.
Acknowledgement of issues unfortunately doesn’t mean it will actually be addressed.
If it isn’t supported for an acceptable amount of time, it basically is DOA. Even if it does turn on and function, it’s really only a matter of degree compared to something sold by Pine64. Although I’d argue it’s more honest to just tell people up front that minimal effort will be put into firmware and that any efforts to improve the user experience is up to the community.