Amd won't boot again

Community Support
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1

My laptop refuses to boot again. The last time this happened about a month and a half ago I think I did a mainboard reset (no way to really tell). It booted though and then I updated the bios and drivers and everything.

Now it is happening again. I’ve tried the reset again a bunch of times - which I believe is 10 presses of the chassis switch. I got this off another post because there’s no official instructions for the amd laptop and no coin cell. There’s also no way to tell if it worked or not right? No acknowledgment of any kind. I’ve tried holding the presses for 2 seconds each, 2 seconds between presses, more than 10 times, etc. It is not working though.

The post code I keep getting is BGBGBGGG. I think that means SMM_ACPI_DISABLE_START, OS call ACPI disable function. I got that from github and don’t know what it means and can’t find anything else about it.

Does anyone know what the post code means, how to reset an amd mainboard, or other ideas?

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Tried a bunch of things that support asked. Swapping the ram slot got it to boot. I have a single 32gb stick and it seems slot 1 works but slot 0 does not. It was never switched before, still had all the stickers on. I’m not sure what happened to slot 0 but I got a new post code after switching back. BGBGGGBB which is SMM_S3_SLEEP_CALLBACK.

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If that is the order of the blinks I think that you have the codes backwards, and they are 0x15 and 0xC5, respectively. Does the slot look ok? Can you run memtest on the ram when it is in slot 1 to make sure that it is ok? Best of luck getting things resolved once and for all.

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Update for posterity. I contacted support and tried a whole boatload of things and never could get ram slot 0 working. I received a new mainboard and after putting that in and upgrading the bios slot 0 worked on the new one. Never did figure out the lights, they didn’t help with troubleshooting.

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