FedEx has got to be the worst shipper framework could have chosen as a partner.
I ordered my computer for $1700 on 1/13, and it shipped from Taiwan on 1/17. Fedex cleared it through customs in Anchorage, AK on 1/18, and there it sat, with a “scheduled delivery of 1/23 before 12pm” in Denver, CO, for 5 days… It finally moved out of Anchorage, AK to Memphis, TN on the evening of the day it was supposed to be delivered by noon. The incompetence of FedEx, and framework putting up with the incompetence of FedEx, is scarring customer relationships before they even begin.
framework, please, please, please, consider a different partner than FedEx for your shipments! I paid more for this computer than a MacBook, I expect to be treated as well as Apple treats me. An inquiry into Tech Support at framework elicited a response to the tune of “it looks like it will be delivered today, here’s how to track it online.” Very poor, and unhelpful response. Something to the tune of caring about the customer experience would have been more appropriate.
Am I the only one feeling the frustration before I’ve even gotten a framework computer in my hands? I’ve had the accessories in my possession for a few days now, as they shipped from a US warehouse, albeit not very fast, compared to the competition. Perhaps consider keeping some computers in stock in a US warehouse for a slight up-charge ($25-$50), and fulfilling orders more quickly.
Customer experience and customer service are what make and break companies today. That is why Apple and Amazon are gargantuan!
I really want to love framework, but I start with a sour taste in my mouth. I love the mission of repairable and upgradable. Please take steps to make this a reality, and survive in this competitive environment, framework!