Hello everyone.
I recently received my newly purchased desktop motherboard, and unfortunately, I encountered several issues right out of the box.
First, when removing the plastic tray from the packaging, I noticed that one of the tray’s corners had been pierced by the motherboard itself—the board was literally protruding through the plastic. This would have required a significant amount of force during packing or handling.
Second, the heatsink appears to be misaligned. It is not parallel to the motherboard, and the corner that corresponds to the area protruding from the tray sits approximately 2.5 mm higher than the other corners. I initially suspected that one of the mounting bolts might not be fully tightened, but upon checking, all bolts were securely fastened.
Given the misalignment and the resulting slight twist in the motherboard, I am hesitant to power it on. With a device that costs $1,699 USD, the last thing I want is for something to fail on startup and then be attributed to user error.
Has anyone else experienced a similar issue with the heatsink? Since it’s a custom design for this motherboard and also cools the memory, there really isn’t any alternative replacement option available.
I’ve already submitted a support request and am currently waiting for their response.
