Idk dude, I was told batch 2, maybe because I picked the i7, I think I would have been batch 1 if I had picked the i5. I’m more just frustrated that I’m way behind the curve on shipping, when I was clearly at the front of the orders. Being told to wait a couple more days for mine to ship after my card being charged and told 1-2 days both on Friday the 20th is a bit annoying. They did confirm nothing was wrong with my order, so who knows how they’re deciding what order to fulfill in…
Sorry for the delays on this. To give more context on how the sausage is made:
Normally we want to do ongoing constant mass production after we start a production ramp on a product. We knew that there would be supply chain constraints this year, so we set up the batch pre-order system to be able to match to a more batch-based manufacturing. There isn’t a 1:1 mapping between the manufacturing batches and the pre-order batches, but a more complex mapping based on the specific configurations people order and production constraints on specific components and modules (which introduces variability).
As we manufacture batches of specific configurations, we then book those into international freight shipments out of Taiwan (which introduces additional variability since the global freight environment is a mess).
Shipments that arrive in the US then pass through customs (more variability), into the highly constrained inbound processing at our warehousing and fulfillment partner (variability).
We send the “We’re preparing to ship your batch” emails when we have full confidence of all of the items in an order making it through step 3 in a broader time window, but the stackup of variability means we don’t provide a more specific shipping window in that email (something we changed after Batch 1).
Once everything in an order makes it through step 3 and is in shippable inventory at our warehousing partner in New Jersey, we then send the “We’re shipping soon” email, charge the balance of payment, and issue the order to the warehousing partner to pick, pack, and ship out. Based on the normal service levels with our warehousing partner, this is supposed to take 1-2 business days. However, they are also bottlenecked in the current logistics environment, which has resulted in that stretching into additional days in some cases. We’ve now adjusted the email to say “within a few business days” instead of “1-2 business days” to account for that until we’re able to resolve the capacity bottlenecks there.
The email with the tracking number is supposed to go out when the order is packed and shipped from the warehouse, but we see that folks are reporting it not going out until the day after they see the shipment in Fedex Delivery Manager. We’re digging into why that is now.
Thanks for your patience on all of this, and I hope this helps provide some more clarity!
I really appreciate this post, as some of us are obviously getting concerned. It helps to kind of be able to see a flow of what’s happening on your end and where that maps to what we can see on our end!
Oh, yes! Mine arrived. Oh, no! I promptly screwed my wireless adapter.
Mine arrived, and I went through instructions, but the connectors weren’t pressing onto the wifi board. I couldn’t get them to snap into place, and I gradually applied a bit more force. Now, looking under a magnifier, it looks like I’ve wrecked my wifi board Oh, well. I am hoping that I didn’t damage the antenna wire connectors. These look to be coaxial.
We’re preparing to ship your order! Please review your info.
We’re preparing your Framework Laptop order now!
We’ll charge the remaining balance of $ to the payment method listed within the next two business days and ship out your order shortly after. We’ll send the next email when payment is captured.
The laptops are making it out. This is obviously an exercise in patience given the state of the World. Like others, I received my tracking the day after the laptop had shipped. It was suppose to arrive today but FedEx (the worst) happened… FedEx gets delayed for a stiff breeze. Fingers crossed for tomorrow.
I’m coming out of lurking just to thank you for this post and the level of transparency you have shown on basically everything that’s been posted on this forum. It is incredibly refreshing to see. So thank you extremely very much.
As a data point for the thread, ordered on July 27th (yep, I decided to go ahead with it because of the LTT review), i7-1165G7, NW US and have not yet received any emails (including the first “getting ready to ship batch”).
I shall continue to patiently wait for as long as necessary, I’ve got no immediate pressing need - I’m just excited to have a laptop that I can hack on and replace the parts easily, and want to support Framework’s business.
