Brand new framework 16 won't turn on

[James3]

I am only repeating what others have said. E.g.

No video from my new AMD AI mobo. How many days is normal for a response from Framework Support?

The good news is that it’s working now. The bad news is Framework REALLY needs to update their documentation to better communicate the specific RAM requirements for the AMD boards. I ended up wasting almost $200 on a set of two RAM sticks that were not compatible with my new motherboard despite meeting Framework’s specifications for the RAM needed. My non-boot, non-video issue was solved by removing the Kingston Fury DDR5 5600 RAM I initially bought and swapping it out for Crucial DDR5 5600 R…

The OP is using Crucial RAM, and although the picture they posted is very fuzzy, it looks like they are using compatible Crucial RAM chips.