# Buying Frameworks' Parts through A Frameworks' Telephone Number?

**URL:** <https://community.frame.work/t/buying-frameworks-parts-through-a-frameworks-telephone-number/83966>\
**Category:** Community Support\
**Tags:** intel-13th, other-issues\
**Created:** [August 7, 2026, 5:24pm UTC](https://community.frame.work/t/buying-frameworks-parts-through-a-frameworks-telephone-number/83966 "2026-08-07T17:24:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![\_Great\_White\_Shark\_E](https://avatars.discourse-cdn.com/v4/letter/_/b5e925/32.png) [@\_Great\_White\_Shark\_E](https://community.frame.work/u/_Great_White_Shark_E)\
**Post date:** [August 7, 2026, 5:24pm UTC](https://community.frame.work/t/buying-frameworks-parts-through-a-frameworks-telephone-number/83966/1 "2026-08-07T17:24:08Z")

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I try not to purchase anything through The Internet, security issues of my information used in purchases,

so is there any way the Frameworks provides a telephone service for purchasing Frameworks’ parts?

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**Author:** ![Squiggler](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/squiggler/32/50136_2.png) [@Squiggler](https://community.frame.work/u/Squiggler)\
**Post date:** [August 7, 2026, 5:43pm UTC](https://community.frame.work/t/buying-frameworks-parts-through-a-frameworks-telephone-number/83966/2 "2026-08-07T17:43:57Z")

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Telephone ordering is probably the least secure medium in which payment card numbers can be transmitted, because there is no end-to-end encryption. One could fall back to a credit card for the fraud insurance, but if fraud protection is the point, just order online and use a credit card.

I should think that if FW were to offer a telephone service, customer data would still flow into a customer marketing platform, and thus events like the recent third-party hack would still have affected telephone order customers.

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**Author:** ![MJ1](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/mj1/32/15519_2.png) [@MJ1](https://community.frame.work/u/MJ1)\
**Post date:** [August 7, 2026, 9:26pm UTC](https://community.frame.work/t/buying-frameworks-parts-through-a-frameworks-telephone-number/83966/3 "2026-08-07T21:26:44Z")

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> [@\_Great\_White\_Shark\_E](#):
>
> so is there any way the Frameworks provides a telephone service for purchasing Frameworks’ parts?

No, I do not believe so.

Framework does customer service through emails and an online ticket system. At this time they do not offer phone service.

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**Author:** ![pkunk](https://avatars.discourse-cdn.com/v4/letter/p/df705f/32.png) [@pkunk](https://community.frame.work/u/pkunk)\
**Post date:** [August 8, 2026, 8:00am UTC](https://community.frame.work/t/buying-frameworks-parts-through-a-frameworks-telephone-number/83966/4 "2026-08-08T08:00:52Z")

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Try a local repair shop that is willing to order the parts and pay them cash plus whatever fee they want for their effort.

This will satisfy the need to not purchase items online using personal information and still deliver Framework parts as intended.