# Concerns about price differences between UK and US customers

**URL:** <https://community.frame.work/t/concerns-about-price-differences-between-uk-and-us-customers/44471>\
**Category:** Framework Laptop 13\
**Created:** [January 30, 2024, 6:41pm UTC](https://community.frame.work/t/concerns-about-price-differences-between-uk-and-us-customers/44471 "2024-01-30T18:41:06Z")\
**Posts on this page:** 1\
**Showing post:** 13

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**Author:** ![cmstew](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cmstew](https://community.frame.work/u/cmstew)\
**Post date:** [January 31, 2024, 11:47pm UTC](https://community.frame.work/t/concerns-about-price-differences-between-uk-and-us-customers/44471/13 "2024-01-31T23:47:01Z")

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This is the thread.

> [@Framework worked hard to lose me: a terrible experience with customer support](http://community.frame.work/t/framework-worked-hard-to-lose-me-a-terrible-experience-with-customer-support/44012):
>
> TL;DR: Framework support exploited my limited time and misdirected enthusiasm Framework appears to knowingly violate implied warranty law. Framework lost my trust and support at this time, but has a path to make things right. This is unrelated to the Framework 16 roll out. What happened: Screenshots are also attached on the Reddit post with the same title. Recently the F4 keycap on my Framework 13 split in two with no discernible cause. On a laptop that is less that two years …

While I feel for the guy and hope things work out for him, I feel like he went about things completely wrong. Just whining to anyone who would listen and making unwarranted threats.

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_[View the full topic](https://community.frame.work/t/concerns-about-price-differences-between-uk-and-us-customers/44471)._