# Disappointing response from Support

**URL:** <https://community.frame.work/t/disappointing-response-from-support/26082>\
**Category:** Framework Laptop 13\
**Created:** [January 5, 2023, 9:14am UTC](https://community.frame.work/t/disappointing-response-from-support/26082 "2023-01-05T09:14:16Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![TheTwistgibber](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/thetwistgibber/32/4950_2.png) [@TheTwistgibber](https://community.frame.work/u/TheTwistgibber)\
**Post date:** [January 5, 2023, 5:51pm UTC](https://community.frame.work/t/disappointing-response-from-support/26082/8 "2023-01-05T17:51:39Z")

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Warranty replacements are always like for like. We do not allow product changes, even for additional payment. In rare circumstances, we may swap for a different SKU (Stock Keeping Unit) but only if there is no LoS (Line of Sight) to incoming inventory that matches the part under warranty.

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_[View the full topic](https://community.frame.work/t/disappointing-response-from-support/26082)._