Dear All,
relating to the topic, I don’t see any other possibility left than posting on social media, especially regarding the acceptance of EU consumer protection rules by framework. My laptop is not not properly functioning since November 2022. I totally agree with @Chironjit_Das that the support is overly enthusiastic of the consumer repairing the product on their own. Only after I clearly stated that I am not willing to repair my laptop on my own during the EU warranty period the issue got escalated. So I shipped my laptop in, the repair shop did nothing, found nothing and claimed that everything is fine. Few weeks later the laptop just stops working. Out of the blue. I want to use my EU warranty rights and the support continues to referr only to the limited framework guarantee on all levels, even though that is not what I based my argument on. Thus, they continued to deny my rights of replacement or to get a full refund. Instead they coerced me in sending in the laptop in yet again. And no updates on the repair process were provided. Only when I followed up again with them, they admitted that at the moment they are not able to repair the device because the repair store ran out of parts. This is totally unacceptable. Then why this insisting on a repair if you cannot repair it? Why is the repair shop not equipped with the supplies? I am now more than 20 days without a functioning laptop and I am completely disappointed!