I am a bit confused, and after talking to some people I thought I come here and ask for some advice. So around a year ago my boss got me this Laptop for work. But something ought to be wrong with it. I have several Issues and I dont know what to do anymore…
The 1st issue is that the laptop rarely during sleep starts to discharge the entire battery. I actively selected sleep during a work travel and then in the office tried to get my laptop out of the bag (an hour later) and noticed it was so hot that I burned my fingers slightly. I took it out and let it cool for a bit. during that time the plastic on the keycaps melted slightly and the battery was fully discharged.
I thought it was fixed after a bios update but it happened today again.
Another Issue I noticed is that on Idle my CPU fan is at 52 deg, but just scrolling though gifs in discord ramps the temperature of my System to 100Deg in 4-5 Second. The laptop is in balanced power profile, but even just scrolling this forum causes it to hit 92 deg in 8 seconds. Is this normal? The fans also get extremely loud if the load is sustained for a few seconds.
Any idea what I can do? I even took off the keyboard and the motherboard cover and had the numbers above in that state (did it to check if anything was loose, and everything looks in order).
The Framework Laptops all run a little hotter than other devices. In the case of this Framework Laptop 16 the thermal interface material to the heatsink may not be making effective contact anymore which would explain the rapid jump in temperatures. Suggest starting a ticket with support to have them help diagnose this and other issues with this device.
Putting the device to “sleep” is not advised with previous versions of the BIOS due to it waking up from sleep sometimes on its own, and other times because a key or the touchpad registered an input. Part of this is to blame on the Windows side with “Modern Standby” which wakes the device on literally anything.
I am not as familiar with the Linux side of things, but in Windows “Hibernation” is disabled by default. You can Google how to enable it, and then change the behavior when the lid is closed or the power button is pressed to “Hibernate” instead of going to sleep. This truly turns the machine off and has minimal drain on the battery.
This only adds a few more seconds to resume again and is worth it personally to know it will not “wake up” and start cooking itself in a bag. It does have thermal protection built-in though it is hard to tell since the magnesium case does a great job of conducting heat. Hence why it was alarmingly warm when taken out of a bag it was roasting in.
Another thing to keep an eye out for is dust or debris in the fans of the machine, compressed air can be used (gently) to clean these areas out. Others have reported that they did not know it was actually dusty inside and after blowing it out, it ran cooler and did not ramp up as much. This may not be the case here though; just some food for thought in the future.
Overall support will be the best resource to help out with these issues. There is an upgrade kit for the thermal interface material that I believe is free to Framework Laptop 16 users. It changes from the liquid metal originally used to the Honeywell Phase Change material (don’t remember the number designator) it is superior to the liquid metal but cleaning the older stuff off is a bit more involved than just cleaning paste like on regular PCs.