That does makes perfect sense!
The order will have an EU VAT ID on it (our laptops are being shipped from Taiwan and Marketplace orders are shipped from our 3PL in Europe, depending on this, the order might have a different EU country VAT ID attached to it)
The support team handles this in a few days, not a few weeks.
For VAT returns and invoice corrections, our support team can provide further information, the best action here would be contacting them since we do not provide support on our forums.
Hope this helps.
@Destroya Ok, thanks.
I do understand you can’t provide cs on the forum and need to refer to cs. After opening a cs request a couple of days ago, I got the following:
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Framework Support is currently under extreme contact volume due to the start of batch processing for Framework Laptop 16. Responses will be delayed. We are working as quickly as possible to respond to inquiries in the order they were received. Thank you for your patience.
So thank you for getting back to me on the forum and reassuring me that VAT will be refunded correctly. I’ll be placing an order…