# Fingerprint reader broken on Framework Laptop 13
**URL:** https://community.frame.work/t/fingerprint-reader-broken-on-framework-laptop-13/52704
**Category:** Community Support
**Created:** [June 11, 2024, 11:02am UTC](https://community.frame.work/t/fingerprint-reader-broken-on-framework-laptop-13/52704 "2024-06-11T11:02:57Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@euclidjie](https://community.frame.work/u/euclidjie)
#### Post date: [June 11, 2024, 11:02am UTC](https://community.frame.work/t/fingerprint-reader-broken-on-framework-laptop-13/52704/1 "2024-06-11T11:02:57Z")
It is pressed all the time and cannot be turned on or off.
Can not push down, should replace a new one?
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### Author:  [@2disbetter](https://community.frame.work/u/2disbetter)
#### Post date: [June 11, 2024, 11:04am UTC](https://community.frame.work/t/fingerprint-reader-broken-on-framework-laptop-13/52704/2 "2024-06-11T11:04:05Z")
Hello there, if your fingerprint button is really depressed all the time, and you cannot push it down anymore, then it seems like it is broken.
I would suggest contacting support, or if you are sure that the depressed button is the only issue, then order another, unless you believe this is a warranty issue.
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### Author:  [@euclidjie](https://community.frame.work/u/euclidjie)
#### Post date: [June 11, 2024, 11:55am UTC](https://community.frame.work/t/fingerprint-reader-broken-on-framework-laptop-13/52704/3 "2024-06-11T11:55:21Z")
> [@2disbetter](#):
>
> Hello there, if your fingerprint button is really depressed all the time, and you cannot push it down anymore, then it seems like it is broken.
>
> I would suggest contacting support, or if you are sure that the depressed button is the only issue, then order another, unless you believe this is a warranty issue
Thank you for your reply. In addition to not being able to press, the place in contact with the finger is also broken (I can identify the fingerprint after using the short-circuit test).
Also, how do I get technical support, email or phone？thanks
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### Author:  [@Fraoch](https://community.frame.work/u/Fraoch)
#### Post date: [June 11, 2024, 12:29pm UTC](https://community.frame.work/t/fingerprint-reader-broken-on-framework-laptop-13/52704/4 "2024-06-11T12:29:11Z")
> **[Fix Consumer Electronics](https://frame.work/ca/en/support)**
>
> We know consumer electronics can be better for you and for the environment. Unlike most products, ours are open for you to repair and upgrade
Press the “Submit support request” button at the bottom of the page.