# Fingerprint sign in is failing

**URL:** <https://community.frame.work/t/fingerprint-sign-in-is-failing/39666>\
**Category:** Framework Laptop 13\
**Created:** [November 8, 2023, 2:34am UTC](https://community.frame.work/t/fingerprint-sign-in-is-failing/39666 "2023-11-08T02:34:51Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![CH0NZA](https://avatars.discourse-cdn.com/v4/letter/c/57b2e6/32.png) [@CH0NZA](https://community.frame.work/u/CH0NZA)\
**Post date:** [November 8, 2023, 2:34am UTC](https://community.frame.work/t/fingerprint-sign-in-is-failing/39666/1 "2023-11-08T02:34:51Z")

</div>

Hey everyone,  
I bought my framework laptop 13 this year and I have noticed that the fingerprint reader is not great. It will work sometimes, but I don’t know what I am doing differently when it does and doesn’t work. I have tried deleting and rescanning the finger I normally use, but it’s the same issue each time. I would like use the windows hello face recognition feature if it is possible because it is was easier than the finger scan.

In case the solution is, “use a different finger,” I’m sad to say the problem persists. I’d rather follow a guide that helps me download the files, software, or program that helps me install the face recognition.

---

<div class="post-metadata">

**Author:** ![Ogroat](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ogroat/32/16546_2.png) [@Ogroat](https://community.frame.work/u/Ogroat)\
**Post date:** [November 8, 2023, 3:50am UTC](https://community.frame.work/t/fingerprint-sign-in-is-failing/39666/2 "2023-11-08T03:50:09Z")

</div>

Windows Hello facial recognition requires a camera with a secondary IR sensor. It’s a hardware feature that the Framework laptop (and indeed most laptops) lack.