Framework 12 not turning on - CPU s0 failure?

Framework Laptop 12
1

Hey all,

I am quite at a loss. My computer is not turning on, and support has not gotten back to me.

I have scoured through guides endlessly, and nothing has worked.

The laptop is within warranty.

Copy and paste from my reddit post:

_______________________________________________________

Hey all,

This is a follow up from my last post about my laptop not turning on. I was quite stressed yesterday, and still am, but I’ve found my old laptop and charger - very grateful I didn’t get rid of it. So I am a little bit more clear headed, still not happy.

Yesterday I contacted support. I didn’t hear back, but given timezone differences, I gave them the benefit of doubt. I still haven’t heard back from them, which is very disappointing.

Just as a reminder, I am a complete noob.

So, here are some things I did yesterday:

  • I removed the battery for 48 minutes, and put it back in. After doing this, the side lights (where the charger light comes on) came on, which wasn’t happening before.

  • The power button was still not working.

  • I did it again, and observed there were some light patterns.

r/framework - Framework 12 laptop - not turning on at all|750xauto

  • Please note, the battery test failed because the battery was out at this point.

  • As one commenters suggested, it could have been a display issue. However, I doubt this is the case because the power button was doing nothing, and the fan wasn’t starting at all (despite passing the test).

  • I tried resetting the mainboard as instructed here [removed because I had to, as per forum rules]. Pressing the chasis switch 10 times (for 2 seconds each press) made no change.

  • I tried following the mainboard reset guide from here My Framework Laptop (Intel 11th Gen Intel® Core™) is not powering on but the instructions are only relevant to a Framework 13.

What now? I saw something about a github firmware glitch tracker. As I mention, I am a complete noob, and I wouldn’t even know how to use Github.

The laptop is well within warranty, but I don’t know how to get help for it. Any advice on how to raise this issue with framework would be much appreciated.

2

Cross-posted from Reddit.

When did you log a call with Support? I wouldn’t worry if they’re being a bit sluggish - I assume the Pro 13 going out in batches is keeping them stretched.

3

I emailed them 2 days ago.

4

That’s not a lengthy amount of time when they’re overloaded. I send sympathies your way though, as a fellow customer. I appreciate it can be frustrating. I have every confidence you will get a fix or a replacement.

I’ve melted two Dell XPS units in the last decade, and I always had a fallback laptop in each case. I think that’s just the nature of computing devices, unfortunately; they are complex devices prone to failure.