# \[Framework 13\]\[AMD 300 series\]\[Windows 11\] Sometimes No Sound from Apps, But Volume Sound Works **URL:** \ **Category:** Community Support\ **Tags:** audio-issues, amd-ai-300\ **Created:** [October 17, 2025, 9:25am UTC](https://community.frame.work/t/framework-13-amd-300-series-windows-11-sometimes-no-sound-from-apps-but-volume-sound-works/76900 "2025-10-17T09:25:31Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Jan\_Bronicki](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@Jan\_Bronicki](https://community.frame.work/u/Jan_Bronicki)\ **Post date:** [October 17, 2025, 9:25am UTC](https://community.frame.work/t/framework-13-amd-300-series-windows-11-sometimes-no-sound-from-apps-but-volume-sound-works/76900/1 "2025-10-17T09:25:31Z")
I am experiencing an audio issue where sometimes I boot into my Windows 11 (no other OSs installed so far) and I can hear the sound when changing audio volume however no audio is coming out of the speakers when it is being played from any kind of an application (YouTube, Spotify etc). So the speakers do work but there seems to be a driver problem with the applications not being able to output sound (although its weird because the sound that windows makes when you change the volume does get outputted). This behavior persists no matter the output device (I checked speakers, my monitors speakers, my headset device etc) This is a fresh Framework 13 Laptop, I got it yesterday and it has a fresh Windows install. After the initial installation I did install the recommended drivers from the Frameworks website and I updated my Windows system to the latest version (I performed all updates suggested by the OS, which Im guessing could also have updated some drivers?). The issue is not always present, this happens only on certain boots (there is no easy way to distinguish if there was anything different each time). My initial guess (I dont usually run Windows, right now I have to for work, so I dont know how drivers work here) is that maybe there are multiple drivers fighting for control and if one gets loaded that causes problems where as if the other one (for example the one from Framework) it works? Which is an interesting race condition if true. System specs: - OS: `Windows 11` (`25H2` (OS Build `26200.6899`)) - Framework product: `Framework 13` | `AMD Ryzen AI 9 HX 370` ---
**Author:** ![Jan\_Bronicki](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@Jan\_Bronicki](https://community.frame.work/u/Jan_Bronicki)\ **Post date:** [October 17, 2025, 9:46am UTC](https://community.frame.work/t/framework-13-amd-300-series-windows-11-sometimes-no-sound-from-apps-but-volume-sound-works/76900/2 "2025-10-17T09:46:17Z")
Here are some diagnostics I ran so far when the system is working correctly (I dont know powershell so these commands were ChatGPT generated). Today I have a few meetings, after those I will try to reproduce the error and post the same outputs when the problem occurs ### Diagnostics #### 1. Check if audio services are running ```powershell Get-Service | Where-Object {$_.Name -like "*Audio*"} ``` This command lists all audio-related services and their status. **Output:** ``` Status Name DisplayName ------ ---- ----------- Running AudioEndpointBu... Windows Audio Endpoint Builder Running Audiosrv Windows Audio Running RtkAudioUnivers... Realtek Audio Universal Service ``` All expected services are running. * * * #### 2. List all audio devices ```powershell Get-PnpDevice -Class Media ``` This shows all media devices (including audio input/output). **Output:** ``` Status Class FriendlyName ------ ----- ------------- OK MEDIA MX Brio OK MEDIA Microsoft Streaming Service Proxy OK MEDIA Microsoft Surface Thunderbolt(TM) 4 Dock Audio OK MEDIA AMD High Definition Audio Device OK MEDIA Jabra SPEAK 510 USB OK MEDIA Realtek(R) Audio OK MEDIA AMD Bluetooth Audio Device ``` Multiple devices are present and all report status OK. * * * #### 3. List installed audio drivers ```powershell Get-WmiObject Win32_PnPSignedDriver | Where-Object { $_.DeviceClass -eq "MEDIA" } | Select DeviceName, DriverVersion, Manufacturer ``` This lists drivers for media devices, including version and manufacturer. **Output:** ``` DeviceName DriverVersion Manufacturer ---------- ------------- ------------ Microsoft Streaming Service Proxy 10.0.26100.1 Microsoft USB Audio 2.0 10.0.26100.1150 Microsoft USB Audio Device 10.0.26100.6725 Microsoft USB Audio Device 10.0.26100.6725 Microsoft Realtek High Definition Audio 6.0.9738.1 Microsoft AMD Bluetooth Audio Device 6.0.0.32 AMD AMD High Definition Audio Device 10.0.1.38 Advanced Micro Devices ``` Realtek driver is present but appears to be provided by Microsoft, not Realtek directly. * * * #### 4. List sound devices and their status ```powershell Get-WmiObject Win32_SoundDevice | Select Name, Manufacturer, Status ``` This shows sound devices and whether they are functioning. **Output:** ``` Name Manufacturer Status ---- ------------ ------ USB Audio Device (Generic USB Audio) OK USB Audio 2.0 Microsoft OK AMD High Definition Audio Device Advanced Micro Devices OK USB Audio Device (Generic USB Audio) OK Realtek High Definition Audio Realtek OK ``` All devices report status OK. ---
**Author:** ![Jan\_Bronicki](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@Jan\_Bronicki](https://community.frame.work/u/Jan_Bronicki)\ **Post date:** [October 20, 2025, 8:05am UTC](https://community.frame.work/t/framework-13-amd-300-series-windows-11-sometimes-no-sound-from-apps-but-volume-sound-works/76900/3 "2025-10-20T08:05:48Z")
Okay (unfortunately) I am having the same problem right now. Here is some debugging: Even though I can hear the sound of volume change that Windows makes, no sound from applications such as Spotify etc is getting outputted. Here is a screenshot from the mixer: ![image](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/0/a/0af372e6c520304c633f58c0a1f9ca0399b9214f.png) Here are commands I used previously: #### **1. Check if audio services are running** ```shell > Get-Service | Where-Object {$_.Name -like "*Audio*"} Status Name DisplayName ------ ---- ----------- Running AudioEndpointBu... Windows Audio Endpoint Builder Running Audiosrv Windows Audio Running RtkAudioUnivers... Realtek Audio Universal Service ``` #### **2. List all audio devices** ```shell > Get-PnpDevice -Class Media Status Class FriendlyName InstanceId ------ ----- ------------ ---------- OK MEDIA MX Brio USB\VID_046D... OK MEDIA Microsoft Streaming Service Proxy SW\{96E080C7... OK MEDIA Microsoft Surface Thunderbolt(TM) 4 Dock Audio USB\VID_045E... OK MEDIA AMD High Definition Audio Device HDAUDIO\FUNC... OK MEDIA Jabra SPEAK 510 USB USB\VID_0B0E... OK MEDIA Realtek(R) Audio HDAUDIO\FUNC... OK MEDIA AMD Bluetooth Audio Device ACP\DEVTYPE_... ``` #### **3. List installed audio drivers** ```shell > Get-WmiObject Win32_PnPSignedDriver | Where-Object { $_.DeviceClass -eq "MEDIA" } | Select DeviceName, DriverVersion, Manufacturer DeviceName DriverVersion Manufacturer ---------- ------------- ------------ Microsoft Streaming Service Proxy 10.0.26100.1 Microsoft USB Audio 2.0 10.0.26100.1150 Microsoft USB Audio Device 10.0.26100.6725 Microsoft USB Audio Device 10.0.26100.6725 Microsoft Realtek High Definition Audio 6.0.9738.1 Microsoft AMD Bluetooth Audio Device 6.0.0.32 AMD AMD High Definition Audio Device 10.0.1.38 Advanced ... ``` #### **4. List sound devices and their status** ```shell > Get-WmiObject Win32_SoundDevice | Select Name, Manufacturer, Status Name Manufacturer Status ---- ------------ ------ USB Audio Device (Generic USB Audio) OK USB Audio 2.0 Microsoft OK AMD High Definition Audio Device Advanced Micro Devices OK USB Audio Device (Generic USB Audio) OK Realtek High Definition Audio Realtek OK ``` One thing I might wanna add here is that the laptop itself is in a Clamshell mode aka monitors are attached and the laptop itself is closed (though functioning) ---
**Author:** ![Jan\_Bronicki](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@Jan\_Bronicki](https://community.frame.work/u/Jan_Bronicki)\ **Post date:** [October 20, 2025, 8:16am UTC](https://community.frame.work/t/framework-13-amd-300-series-windows-11-sometimes-no-sound-from-apps-but-volume-sound-works/76900/4 "2025-10-20T08:16:10Z")
Just like previously a restart helped. For context, the device was left in clamshell mode when restarting. Any ideas how ot troubleshoot this further? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/1X/64c81a89f963ddb07633887baceb642a4b056046.png) [@system](https://community.frame.work/u/system)\ **Post date:** [April 18, 2026, 8:16am UTC](https://community.frame.work/t/framework-13-amd-300-series-windows-11-sometimes-no-sound-from-apps-but-volume-sound-works/76900/5 "2026-04-18T08:16:13Z")
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