Framework 13 + Ryzen: USB-C port 2 (bottom-left) appears dead

[Adam_Koszek]

I have a problem with my Framework 13 with Ryzen that I got ~2 months ago.

Port 2 (bottom-left according to this page) stopped responding to any expansion cards/devices plugged to it. I noticed this first time with 250GB expansion card, when I had:

• Port 1 (USB-C)
• Port 2 (USB-A card)
• Port 3 (250GB card)
• Port 4 (HDMI card).

I followed this with experiments:

1. With USB-C 250GB: expansion card, the disk stopped showing up when plugged into this port.
2. Charging via USB-C expansion card: I don’t get any notification about charging when I plug charger cable into it. Doesn’t work.
3. Charging without any expansion card: doesn’t work.

The way I diagnose it not responding is:

• dmesg --clear
• I plug things in and out
• dmesg
• I see nothing changing in the dmesg buffer.

Any other ideas on what else to try? I worry that the mainboard has a problem with this port.

---

OS:

Ubuntu Linux 22.04:
No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 24.04.1 LTS
Release:	24.04
Codename:	noble

Which kernel are you using?

Linux wkoszek 6.8.0-45-generic #45-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 30 12:02:04 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux

Which BIOS version are you using?

I programmed this BIOS

Which Framework Laptop 13 model are you using?

(AMD Ryzen™ 7040 Series)

[Adam_Koszek]

Hm. I worry that I might be experiencing same symptoms mentioned here:

[TRACKING] FW13 AMD USB-A expanson card powers down (?) and does not wake up

TL;DR: I had the exact same issue and it is now also resolved after I got a new mainboard. Support also requested some videos, photos and logs, but that’s all reasonable. I had a replacement mainboard in about two weeks and most of the delays were caused by myself being busy with other things and not have time to do the requested steps. So overall I’m pretty happy with the support process and how quick the responses were. During the tests the support was asking for, I noticed some new details, w…

However in my case, I didn’t find a way to unstuck the port.

[Azure]

I would recommend contacting support if you haven’t already. If your laptop is only 2 months old it will still be under warranty if a hardware swap is necessary, but they will also be able to diagnose the issue and help you with troubleshooting.

[SuperTux88]

@Adam_Koszek

Hm. I worry that I might be experiencing same symptoms mentioned here:

If the port doesn’t work at all, for none of the expansion cards, it’s definitely a different problem (for me and all the other people who wrote about the same problem, it only affected the USB-A card and on both left ports, not only bottom-left, and it came back when re-plugged).

However, if it’s not working at all, you should definitely open a support ticket and ask there for help.