# Framework 13 - Stopped charging & now won't turn on at all **URL:** \ **Category:** Community Support\ **Tags:** hardware, windows\ **Created:** [December 28, 2023, 7:03am UTC](https://community.frame.work/t/framework-13-stopped-charging-now-wont-turn-on-at-all/42707 "2023-12-28T07:03:28Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Nicola\_Segall](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@Nicola\_Segall](https://community.frame.work/u/Nicola_Segall)\ **Post date:** [December 28, 2023, 7:03am UTC](https://community.frame.work/t/framework-13-stopped-charging-now-wont-turn-on-at-all/42707/1 "2023-12-28T07:03:28Z")
Windows 10/Framework 13 Hi everyone, was hoping for some help debugging/advice on if a battery replacement is worth an attempt. Today, after years of running smoothly, my laptop stopped taking a charge. Running windows, it registered as plugged in & the orange side light went on, but continued to lose charge until it died completely. I’ve tried different chargers, outlets, and swapped the charging ports around. I’m not using the original framework charger (that one is long lost) but I’m open to buying another one if that is a plausible fix. I’d been using an Anker 65w charger for a while with no obvious problems. Now plugged in the power button light turns on & the side light turns white until it flashes on the side. That sequence is GGRGGGGGRRG then orange & 8 greens for the postcode. Referencing [My Framework Laptop (Intel 12th Gen Intel® Core™) is not powering on](https://knowledgebase.frame.work/my-framework-laptop-intel-12th-gen-intel-core-is-not-powering-on-BJWtouV3q) it seems to fail the “Power Good VCCIN\_AUX” check first. Any ideas on where to go from here/if any part in particular would be worth replacing? I’m concerned since it’s not booting while plugged in replacing the battery won’t help? Is there some other component I should be looking at instead? Appreciate the help. ---
**Author:** ![Nicola\_Segall](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@Nicola\_Segall](https://community.frame.work/u/Nicola_Segall)\ **Post date:** [December 28, 2023, 8:11pm UTC](https://community.frame.work/t/framework-13-stopped-charging-now-wont-turn-on-at-all/42707/2 "2023-12-28T20:11:39Z")
While off & plugged in it blinks orange, but pressing the power button produces the behavior above. White lights, then blinking red/green check responses ---
**Author:** ![truffaldino](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/truffaldino/32/13219_2.png) [@truffaldino](https://community.frame.work/u/truffaldino)\ **Post date:** [December 28, 2023, 10:30pm UTC](https://community.frame.work/t/framework-13-stopped-charging-now-wont-turn-on-at-all/42707/3 "2023-12-28T22:30:26Z")
Hey @Nicola_Segall I can only offer commiserations and a hand-wavvy suggestion. But given the time of year that might be all you get for a few days. Try _carefully_ releasing the cable that connects the battery to the mainboard. Inspect the state of the cable receptacle as described here: > **[Battery Replacement Guide](https://guides.frame.work/Guide/Battery+Replacement+Guide/85#s1533)** > > How you handle the Framework Laptop battery matters. Remember to always handle the battery by the plastic frame, to not bend, scratch, cut, or puncture... Reconnect the battery cable and see if the problem persists. Dino ---
**Author:** ![Nicola\_Segall](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@Nicola\_Segall](https://community.frame.work/u/Nicola_Segall)\ **Post date:** [December 29, 2023, 7:05am UTC](https://community.frame.work/t/framework-13-stopped-charging-now-wont-turn-on-at-all/42707/4 "2023-12-29T07:05:47Z")
Appreciate the help over the holiday week Dino! Battery connector looked ok & unplugging/plugging it didn’t change anything, but support did get back to me (amazingly quickly given the date) and had me try a few things. The one that fixed my issue was a full reset of the mainboard. I followed [Fully Resetting the Mainboard State - Framework Guides](https://guides.frame.work/Guide/Fully+Resetting+the+Mainboard+State/113) and it’s now booting & taking a charge. I’m so happy to have my laptop back & working. Thanks for your help!