# Framework 16 Haptic Touchpad Module Does Not Work **URL:** \ **Category:** Community Support\ **Tags:** keyboard-touchpad, amd-ai-300\ **Created:** [August 19, 2026, 8:52am UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209 "2026-08-19T08:52:00Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Stefan\_Radev](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@Stefan\_Radev](https://community.frame.work/u/Stefan_Radev)\ **Post date:** [August 19, 2026, 8:52am UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209/1 "2026-08-19T08:52:00Z")
I received my laptop yesterday but have been unable to get the touchpad to work. I’ve tried to get it working on CachyOS and Windows 11 but the closest I’ve gotten it to working was an error about failing to get the HID descriptor in device manager. I have tried reseating the module, cleaning both the pins and the connector and getting all the necessary drivers. The module, and all parts of the input connector seem fine aside from one of the pads being torn off from the touchpad module. ![image](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/7/4/7434f58cb4971ebfefd73f17ac1561c87318248c.jpeg) ---
**Author:** ![Squiggler](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/squiggler/32/50136_2.png) [@Squiggler](https://community.frame.work/u/Squiggler)\ **Post date:** [August 19, 2026, 9:32am UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209/2 "2026-08-19T09:32:53Z")
Would you show the output of some status commands for this module? Maybe `dmesg` in Linux. Please also show a screenshot of the error you refer to in Windows. ---
**Author:** ![Stefan\_Radev](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@Stefan\_Radev](https://community.frame.work/u/Stefan_Radev)\ **Post date:** [August 19, 2026, 1:23pm UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209/3 "2026-08-19T13:23:49Z")
Here’s the windows error and the output from “libinput list-devices” and “dmesg” [dmesg - Pastebin.com](https://pastebin.com/WG3jqT03) | [libinput - Pastebin.com](https://pastebin.com/shHjpBgW) ![Screenshot 2026-08-19 150432](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/1/a/1aca75a7155018510b1963279ecace7bfb3614b4.png) ---
**Author:** ![Squiggler](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/squiggler/32/50136_2.png) [@Squiggler](https://community.frame.work/u/Squiggler)\ **Post date:** [August 19, 2026, 1:43pm UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209/4 "2026-08-19T13:43:11Z")
Similar thread: [Touchpad NOT working - I2C HID Device Code 10 WIndows 11](https://community.frame.work/t/touchpad-not-working-i2c-hid-device-code-10-windows-11/45443) Quite a lot of results on the web: [windows i2c a request for the hid descriptor failed at DuckDuckGo](https://duckduckgo.com/?q=windows+i2c+a+request+for+the+hid+descriptor+failed&ia=web) (not just a FW problem). ---
**Author:** ![Stefan\_Radev](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@Stefan\_Radev](https://community.frame.work/u/Stefan_Radev)\ **Post date:** [August 19, 2026, 2:15pm UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209/5 "2026-08-19T14:15:41Z")
Thing is, this is the [newer haptic touchpad module](https://frame.work/bg/en/products/laptop16-touchpad-module-haptic) (iirc first batch to include it) and I haven’t had better luck getting it recognized on linux so I don’t think it’s a windows issue. ---
**Author:** ![Squiggler](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/squiggler/32/50136_2.png) [@Squiggler](https://community.frame.work/u/Squiggler)\ **Post date:** [August 19, 2026, 2:22pm UTC](https://community.frame.work/t/framework-16-haptic-touchpad-module-does-not-work/84209/6 "2026-08-19T14:22:26Z")
I’d recommend logging a support ticket, but hopefully someone who has this touchpad working on a FW 16 can show their dmesg/libinput outputs, and anything they did to get it working.