# Framework 16 Randomly Shuts Off **URL:** \ **Category:** Community Support\ **Tags:** framework-laptop-16-amd-7040\ **Created:** [October 26, 2024, 1:15am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633 "2024-10-26T01:15:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![axvfo](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/axvfo/32/25938_2.png) [@axvfo](https://community.frame.work/u/axvfo)\ **Post date:** [October 26, 2024, 1:15am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/1 "2024-10-26T01:15:08Z")
My Framework Laptop 16 running windows randomly shuts off, with no error message and no blue screen, just stops. It doesn’t appear to be associated with a specific program or programs and I’m at a loss as to what to do. Any help would be appreciated. ---
**Author:** ![Ekkehard\_F](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ekkehard_f/32/16902_2.png) [@Ekkehard\_F](https://community.frame.work/u/Ekkehard_F)\ **Post date:** [October 26, 2024, 3:42am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/2 "2024-10-26T03:42:48Z")
If this is the same reaction you get when closing the screen, chances are it’s a magnet in the vicinity of the switch that detects the closed lid. To test, go into windows energy settings and change the behavior for “lid closed” to do something else (nothing, suspend to ram, suspend to disk, whatever). ---
**Author:** ![axvfo](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/axvfo/32/25938_2.png) [@axvfo](https://community.frame.work/u/axvfo)\ **Post date:** [October 26, 2024, 4:23am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/3 "2024-10-26T04:23:31Z")
It isn’t. It’s an abrupt system shutoff, similar to what you would see if you were to unplug a desktop computer while it was running. Everything just goes off, and stays off until I press the power button and it boots as though it was powered off. ---
**Author:** ![Forge](https://avatars.discourse-cdn.com/v4/letter/f/7993a0/32.png) [@Forge](https://community.frame.work/u/Forge)\ **Post date:** [October 27, 2024, 9:28pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/4 "2024-10-27T21:28:46Z")
Sounds like some kind of power fault, or thermal trip. I’m leaning towards the former. Is this a DIY or prebuilt? ---
**Author:** ![Andrew\_B](https://avatars.discourse-cdn.com/v4/letter/a/ce73a5/32.png) [@Andrew\_B](https://community.frame.work/u/Andrew_B)\ **Post date:** [October 28, 2024, 12:46am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/5 "2024-10-28T00:46:31Z")
Is the system shutting off completely, or does it crash and then automatically boot up again? ---
**Author:** ![axvfo](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/axvfo/32/25938_2.png) [@axvfo](https://community.frame.work/u/axvfo)\ **Post date:** [November 12, 2024, 10:27pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/6 "2024-11-12T22:27:37Z")
Its shuts off completely and has to be rebooted by pressing the power button. ---
**Author:** ![axvfo](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/axvfo/32/25938_2.png) [@axvfo](https://community.frame.work/u/axvfo)\ **Post date:** [November 12, 2024, 10:32pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/7 "2024-11-12T22:32:44Z")
Prebuilt windows 11. Now the device won’t even boot at all, gets to this and then freezes like this. (Image attached) ![PXL_20241112_222954708.MP](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/3/f/3f4fd3264d17e1e3f0de5b3cbf902815de7ce58b.jpeg) ---
**Author:** ![Forge](https://avatars.discourse-cdn.com/v4/letter/f/7993a0/32.png) [@Forge](https://community.frame.work/u/Forge)\ **Post date:** [November 12, 2024, 11:01pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/8 "2024-11-12T23:01:33Z")
Contact support. They can help you. ---
**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\ **Post date:** [November 12, 2024, 11:11pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/9 "2024-11-12T23:11:03Z")
Hi, Can you get it to halt in bios screens also. I think the most difficult part of diagnosing this is the lack of a log record saying why it halted / shut down. ---
**Author:** ![Silvio\_Victor\_Campos](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@Silvio\_Victor\_Campos](https://community.frame.work/u/Silvio_Victor_Campos)\ **Post date:** [November 26, 2024, 1:06pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/10 "2024-11-26T13:06:04Z")
Hello Andrew, I´m experiencing this issue. CPU pack at low temp (mid 50C) when I get a freeze and reset. Do you know what could be causing that? ---
**Author:** ![Andrew\_B](https://avatars.discourse-cdn.com/v4/letter/a/ce73a5/32.png) [@Andrew\_B](https://community.frame.work/u/Andrew_B)\ **Post date:** [November 26, 2024, 11:04pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/11 "2024-11-26T23:04:50Z")
I was experiencing crashing issues with my FW13 AMD, I have a [full thread](http://community.frame.work/t/framework-13-amd-hard-crashing-issue/59082/28) if you’d like to read more - but basically just a fault in the mainboard. It doesn’t seem to impact the FW16 AMD, but I guess it would be possible. ---
**Author:** ![Silvio\_Victor\_Campos](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@Silvio\_Victor\_Campos](https://community.frame.work/u/Silvio_Victor_Campos)\ **Post date:** [November 28, 2024, 8:19pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/12 "2024-11-28T20:19:01Z")
Really hope that´s not the case here. I´m having thermal inconsistences that I cannot understand. Temperature will spike FAST while just watching youtube video, for example, or browsing through X. If I was playing Cyberpunk 2077 I´d understand it… It makes little sense to me. ---
**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\ **Post date:** [November 28, 2024, 9:06pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/13 "2024-11-28T21:06:13Z")
if you have “ectool”, does “ectool panicinfo” output anything? The output survives a reboot and power off, but not removal of the power cable. I use “ectool” on Linux, so I don’t know if there is a similar tool on windows. ---
**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\ **Post date:** [December 10, 2024, 9:43am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/14 "2024-12-10T09:43:00Z")
Hi, My FW16 shut itself off also. No messages in the syslog. Ectool panicinfo was empty. Ectool console did not show a EC power cycle. No MCE info. No pstore info. Symptoms: 1. Screen goes blank or freezes. 2. Wait about 30 seconds. 3. Fw16 powers itself off. On reboot there is no evidence in any of the logs as to what went wrong. It only happens occasionally, say once a month. Every time it has been while watching a video. Os: Ubuntu 24.04 with 6.12.3 mainline kernel So, if anyone is able to reproduce this more often, and notices any sort of pattern/cause it would help. ---
**Author:** ![Techie\_Zeddie](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/techie_zeddie/32/17449_2.png) [@Techie\_Zeddie](https://community.frame.work/u/Techie_Zeddie)\ **Post date:** [December 16, 2024, 4:19am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/15 "2024-12-16T04:19:42Z")
Just happened to me. Mine is a FW16. ---
**Author:** ![Techie\_Zeddie](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/techie_zeddie/32/17449_2.png) [@Techie\_Zeddie](https://community.frame.work/u/Techie_Zeddie)\ **Post date:** [December 16, 2024, 4:20am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/16 "2024-12-16T04:20:27Z")
Same here…FW16. was playing OW and just shut off like a desktop getting plug pulled. No warning. ---
**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\ **Post date:** [December 16, 2024, 10:46am UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/17 "2024-12-16T10:46:28Z")
How often can people get it to randomly shut off? Is it predictably reproducable? I would like to reproduce the problem. ---
**Author:** ![Gilloz\_Emmanuel](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/gilloz_emmanuel/32/28223_2.png) [@Gilloz\_Emmanuel](https://community.frame.work/u/Gilloz_Emmanuel)\ **Post date:** [December 30, 2024, 5:47pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/18 "2024-12-30T17:47:01Z")
I’m experiencing something similar with my FW16 (on Ubuntu). Maybe since the firmware 3.05. Sometimes the screen goes black, and I have to press the power button until it switch off to force a reboot. But since yesterday, I also experienced random shut offs and reboot (described above “like when you unplug a desktop”). At first I thought it was linked to using Steam or something that heat up too fast (three times in a row, was easy to reproduce), but I also got a reboot while just browsing this forum. ---
**Author:** ![Aurelien\_D](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/aurelien_d/32/16071_2.png) [@Aurelien\_D](https://community.frame.work/u/Aurelien_D)\ **Post date:** [December 30, 2024, 8:15pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/19 "2024-12-30T20:15:09Z")
I recently had the same experience two times in few days with my FW16… I might have some logs from dmesg related to amdgpu fault… (Fedora 41, Kernel 6.12.x, mesa-git) But I’m no expert. ---
**Author:** ![Hugh\_McKay](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/hugh_mckay/32/15949_2.png) [@Hugh\_McKay](https://community.frame.work/u/Hugh_McKay)\ **Post date:** [December 30, 2024, 10:07pm UTC](https://community.frame.work/t/framework-16-randomly-shuts-off/59633/20 "2024-12-30T22:07:57Z")
On Windows does the Reliability History or the program WhoCrashed show anything? Looking through the event logs is tedious but might show something. [Next page](https://community.frame.work/t/framework-16-randomly-shuts-off/59633.md?page=2)