Hello all, I’m not sure I’m in the right place for this, but I’m really not sure where else to post. I’ve been chatting with Framework Support in a thread for quite a while about an issue I’m having, and last they told me they were escalating my ticket and that I should hear back within a few busi…

[image] chunkeylover59: I haven’t heard back from them, even after sending 3 follow-up emails, and trying to submit a new support request 2 days ago They have said that unfortunately new messages will kick you back to the beginning of the queue. 4 weeks certainly sounds like too long, but the…

Oh that’s good to know, I’ll hold off on the follow up emails then. I sent the first follow up email 4 days after the first (more of just a “Thanks, looking forward to your response” and then the second one about 2 weeks after that one, before sending the third a week later. I also thought maybe t…

I think a polite nudge email maybe after 10 days of hearing nothing is reasonable. Another alternative is describing here what the problem is, and maybe other users like us, can help out, and maybe suggest a work around for the problem.

Yeah fair enough, wouldn’t hurt to see if anyone has had the same issue. Several of the keys on my keyboard have stopped working (~10-15 keys). External and USB keyboards work as expected. So far here is what I have tried with Support (in no particular order): Ensuring the latest BIOS and Driver…

I went back to the very first email (2024, its been a long ride lol), and it doesn’t have a case number, and I don’t see one in the email subject line or anything either :upside_down_face: Anyone knows where I might be able to find this?

Hey there, thanks for flagging this. I’ll grab your ticket and bring it to the team.

Well, there is an odd problem. In what way have the keys stopped working? Can you describe which keys have stopped working? Do specific keys not produce any output, or do they sometimes keep repeating? Is it the same keys every time or do the problem keys change each time? Is the problem immedi…

Admirable patience, @chunkeylover59 !

The keys no longer register when pressed, and its always the same keys. They do not repeat or get stuck, just do not register. The problem occurs immediately. There was a time early on when the problem was intermittent (it would come and go), but it is now fully permanent, from start up to shutdown…

Framework 16 selected keys within in-unit keyboard have become non-operational

Community Support

Squiggler August 18, 2026, 7:21pm 4

You can also ping your case number privately to @Eagle, who will be able to nudge the escalations team for you.

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Framework 16 selected keys within in-unit keyboard have become non-operational

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