Framework 16 - Top Right Ports dead after 4.02 Bios update

Community Support
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1

After the 4.02 Bios update on my Framework 16 7040 series, the top right ports stopped working. All other ports (1-3, 6) are working fine. I rolled back the Bios to 3.07 and see the same problem. I have restarted and shut down the system several times.

Device Manager shows an error on the UCM-UCSI ACPI Device with the following Device Status:

Windows has stopped this device because it has reported problems. (Code 43)

UCSI PPM failed to complete UCSI command in a timely manner. Please contact UCSI device or system manufacturer to investigate. (Command:PpmReset)

Anything else I should try?

1 Like
Issues with ports and charging
2

try to update to 4.02 one more time but this time connect usb-c power supply on the other side of laptop

3

No dice on updating to 4.02 or 4.03 again from 3.07. I went ahead and reapplied the December driver pack as well. The top right 2 ports are just dead.

4

If issue is related just to PD controller, then flashing should help. You can try to reset it by disconnecting battery. are these 2 part does not work or just do not let you charge?

5

The two ports are dead. No power input or any other functionality. They both worked fine prior to the BIOS update. I just checked the BIOS details and both PD Controller versions are 0.0.00. Pretty sure they had actual values prior to the issue.

PXL_20260106_210305395
PXL_20260106_2103053951920×1440 443 KB

6

It has also been left disconnected from AC and battery for a week while I was on vacation last week.

7

Tried EFI flashing. I get a check mark on the BIOS and EC but nothing for PD1 and PD2.

PXL_20260106_214447413
PXL_20260106_2144474131920×1440 242 KB

PXL_20260106_214444255
PXL_20260106_2144442551920×1440 301 KB

8

please reach out to framework support. I’m running out of idea what is wrong. based on what I see in my FW 16, both PD controllers should be using 0.0.21

9

Opened a support ticket. Thanks for the suggestions @wojciech_migas. I’m kind of at a loss for what to try as well.