Framework 16 Windows 11 bluetooth and network port module failing mid game

Community Support
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1

Not sure why but in the last two weeks, I’ve noticed that while I’m playing a game “beyond all reason”, the network module seems to randomly fail and then restart, disconnecting me from the game. While that occurs, the bluetooth seems to completely fail as well resulting in my mouse being inoperable for around ~30 seconds.

I checked the event viewer and found the following error occurring at the same time.

Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.
  • Windows 11
  • Framework 16 (Radeon RX 7700)
  • If there is no information pertaining to your issue or question, please let us know here: Framework | Support https://frame.work/support
2

Hey John_Lee1,

Thanks for reaching out. Based on what you’re experiencing, this is something our Support team is best equipped to look into, since they can check your hardware details and guide you through the right steps.

  • To get in touch with them, you can do the following:
  • From the forums, click Support at the top of the page.
  • Scroll all the way down.
  • Click Submit support request and fill out the form.
  • Then Submit it at the bottom.

Once that’s in, the Support team will review everything and get back to you as soon as possible. If anything else comes up or you need help finding the right page, just let us know.