# Framework support no response?

**URL:** <https://community.frame.work/t/framework-support-no-response/17253>\
**Category:** Community Support\
**Created:** [April 5, 2022, 8:48pm UTC](https://community.frame.work/t/framework-support-no-response/17253 "2022-04-05T20:48:46Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Tatien](https://avatars.discourse-cdn.com/v4/letter/t/e68b1a/32.png) [@Tatien](https://community.frame.work/u/Tatien)\
**Post date:** [April 7, 2022, 7:40am UTC](https://community.frame.work/t/framework-support-no-response/17253/6 "2022-04-07T07:40:55Z")

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Hi,

I also replied to the support email and get no answer back, I had to create a new ticket to get an answer.  
I also don’t see any of my replies on the email history, when I received an update from the support.  
Can you check on your side if some emails or emails services get filtered ?  
I’m using [ProtonMail](https://protonmail.com/)

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