FW 12 not booting

Hi,

I have a FW laptop 12, running Windows, that has suddenly stopped turning on.

It was working last night, I left it idle / in sleep mode (unplugged, but with over 50% battery remaining), and this morning it now refuses to boot.

No light from the power button, no charging light when trying to plug it in, nothing, and I have no idea why.

I haven’t gotten the chance to open it up yet but I will later today. Any idea what options I have without opening it up, and what I should look for when I do?

Hey @NRC Feel free to reach out to our support if you need to. We’ll be happy to help you troubleshoot the issue.