When I opened the laptop up today (02.03.2025) it was again fully discharged.
On Friday I got an answer from Support asking me to provide images and information about my charger, RAM and SSD, also they asked me to remove the SSD for a day and check again.
Since I can’t trigger the fast drainage mode and it happens randomly, we cant be sure that just because nothing happend the error is gone and therefore due to the SSD.
As you can see in the table in my post the error can not occur for quite some time.
Also they wrote:
We also would like to inform you that it is normal for the main battery to lose 1-2% of charge per day because it needs to sustain power for the mainboard to keep the clock(time and date) updated. However, in your case, the battery being completely drained after a few days is not very normal.
Which to me feels disturbing for several reasons:
- Most mainboards (even from Framework) are using a CR2032 battery for shutdown BIOS power supply. Such a battery has a capacity of about 235 mAh as you can see here for example. My framework laptop battery contains 3537 mAh according to the framework_tool, 1% of that is 35.37 mAh. This is the amount of discharge that is normal according to customer support. So a default CR2032 would last for 235/35.73 = 6.6 days. To me this doses not seem normal, especially since my other laptops don’t need to be recharged regularly.
- It makes me loose trust in the customer support since calming a bug to be a feature is giving me no options and feels helpless to me.
- I don’t want to own a laptop that I need to recharge every 2-3 weeks if I don’t use it.
EDIT 03.03.2025
The response from Support I got is this:
Can you please try a Live USB version of Ubuntu 24.04? No need to install it. Just run it through USB. Please check if the issue persists.
Its basically the same argument I had in the last E-Mail, which to me shows that they didn’t understood the problem, or my response for that matter.
Also they fully ignored my wish to refund the laptop if a 1-2% a day discharge rate is considered to be normal and therefore wont be fixed.
You know, I liked the idea of framework so much, and wanted to have one for the good cause, and now I feel like that was a mistake, and the idea is still good, but the complexity is too high for framework to manage, and I’m stuck with a device I can’t trust and a customer service that ignores me.