# FW13 AMD : Graphics issue **URL:** \ **Category:** Framework Laptop 13\ **Created:** [June 1, 2024, 5:44pm UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065 "2024-06-01T17:44:46Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![C\_Emr25](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@C\_Emr25](https://community.frame.work/u/C_Emr25)\ **Post date:** [June 1, 2024, 5:44pm UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065/1 "2024-06-01T17:44:46Z")
Hello, I just started my FW13, AMD version, and saw the following screen both on my laptop display and my external monitor. ![Pic of display output](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/1/5/158f2e406e59613eaba1dcbc70433be1a70f2376.jpeg) Description : - Just saw this screen as in pic. Flickering bricks and dots everywhere. I turned the laptop down again with the power button. Steps to troubleshoot : I haven’t started any. My plan is to go for RAM and try each of the sticks (2x8Gb). Edit : sorry for the formatting, I am on mobile Edit #2 : Had the laptop for 1 month, and it worked good until this morning for some light web usage. ---
**Author:** ![C\_Emr25](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@C\_Emr25](https://community.frame.work/u/C_Emr25)\ **Post date:** [June 1, 2024, 5:57pm UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065/2 "2024-06-01T17:57:53Z")
Update #1 : Removed the right memory module (OEM) and laptop booted up without issue, neither the integrated display nor my external monitor. BIG RELIEF as I need it for work. I will try adding the stick back in, and also test it back in the left socket. ---
**Author:** ![C\_Emr25](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@C\_Emr25](https://community.frame.work/u/C_Emr25)\ **Post date:** [June 1, 2024, 6:30pm UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065/4 "2024-06-01T18:30:19Z")
Thanks for the advice. I knew there was an optimal configuration for 1 stick, but I wanted to troubleshoot. Currently I have the 2 modules labelled “A07” and “B16” or A and B for short. I did the following tests : | 1 stick test | LEFT | RIGHT (preferential per FW doc) | | --- | --- | --- | | A stick | OK | OK (2 tries) | | B stick | OK (2 tries) | ERROR : white screen with mouse pointer (2 tries), OK : #3 try with short flash on windows locking screen but no issue in OS | Update : #3 try worked on right socket, B stick. ---
**Author:** ![C\_Emr25](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@C\_Emr25](https://community.frame.work/u/C_Emr25)\ **Post date:** [June 1, 2024, 7:05pm UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065/5 "2024-06-01T19:05:46Z")
New update, this time with 2 sticks in : **Left B / Right A** Memory training \> FLASHES (see pic #2) ![FW13 2 sticks flashes](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/c/3/c323670eaa6c21532cce0eca92e307c5668986f4.jpeg) **Left A / Right B** Currently posting this reply, so no problem ? 16 GB shown in Windows at 5600 MT/s. Second boot (after rescrewing the input panel) **SAME ISSUES** Is any RAM stick faulty or is it the mainboard ? Or the SSD ? Edit : no stability with 2 sticks. Tomorrow I’ll try some 1 stick configurations again. ---
**Author:** ![TheTRUEAsian](https://avatars.discourse-cdn.com/v4/letter/t/da6949/32.png) [@TheTRUEAsian](https://community.frame.work/u/TheTRUEAsian)\ **Post date:** [June 2, 2024, 1:42am UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065/6 "2024-06-02T01:42:39Z")
I’d recommend loading a USB up with memtest86 to check if one of the sticks is faulty (which is a possibility). Can you also check the RAM slots and see if there any bent pins? ---
**Author:** ![C\_Emr25](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@C\_Emr25](https://community.frame.work/u/C_Emr25)\ **Post date:** [June 3, 2024, 8:55am UTC](https://community.frame.work/t/fw13-amd-graphics-issue/52065/7 "2024-06-03T08:55:18Z")
My tests suggests that whatever the configuration (1 or 2 sticks, right or left socket, etc.), the problem will occur irregularly : sometimes it will boot without issue, while in the same configuration on another try the graphical artefacts will appear. I’ll follow the tests you suggested but with what I saw until now I doubt it is RAM. No bent pins either.