Hardware known to not work on framework V1, must be fixed on V2 (12th gen)

Framework Laptop 13
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Hi @Paul_Hoyle,

Iā€™ve been responding to you via your Support ticket. We use UPS for returns to our repair center partner in Germany for European orders, and Iā€™ve verified the return label we provided was indeed UPS, and not FedEx. Itā€™s possible this could a very delayed bill from the delivery (which shouldnā€™t have happened as well) and we need a bit more information from you to investigate what might have happened. We look forward to continuing the conversation in Support.

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Thanks Twistgibber.

I have had no emails from Support.

Paul

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Thank you Framework for dealing with this issue, and confirming that you are going to pay it.

It was scary to get that bill.

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Hi @Paul_Hoyle,

Yes, that shouldnā€™t have happened. It was indeed on the shipment of the product, not the return. There was a small window when we were in the process of migrating from one logistics provider for international shipments to another where a handful of people may have been impacted by a logistics misconfiguration. No additional fees should be inherited by the customer beyond what was charged in the order.

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For the comment around eGPUā€¦it definitely works on the Gen11 Framework :slight_smile:

Framework_Laptop_11thGen_eGPU
Framework_Laptop_11thGen_eGPU1913Ɨ1024 192 KB

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Posting here is not the best way to get help with this, contact support so they can address your issue.

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