# HX 370 instability **URL:** \ **Category:** Linux\ **Tags:** gentoo\ **Created:** [May 14, 2025, 4:17pm UTC](https://community.frame.work/t/hx-370-instability/69206 "2025-05-14T16:17:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![NegatedVoid](https://avatars.discourse-cdn.com/v4/letter/n/bbce88/32.png) [@NegatedVoid](https://community.frame.work/u/NegatedVoid)\ **Post date:** [May 14, 2025, 4:17pm UTC](https://community.frame.work/t/hx-370-instability/69206/1 "2025-05-14T16:17:45Z")
Which Linux distro are you using? Gentoo Which release version? Up-to-date rolling release Which kernel are you using? 6.13.7 (later has a wifi issue, waiting on 6.15) Which BIOS version are you using? 3.03 Which Framework Laptop 13 model are you using? AMD Ryzen™ AI 300 Series - the 370. Originally a 7040 and recently upgraded. Using a WCN785x for wifi. I’ve got some intermitted instability issues since upgrading to the AI 300 series mainboard. 1. Occasionally I get a hard freeze - maybe once a day. It seems to occur a few minutes after restoring from sleep the most frequently. I don’t have any details or logs. I’m open to debugging suggestions. 2. Maybe closer to every two days, the display gets flickery - a flicker every couple seconds - and a hard reset fixes. Any suggetions on things to try or measure? Have others seen things like this? Is this a me/my board issue? ---
**Author:** ![ehsanj](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ehsanj/32/24750_2.png) [@ehsanj](https://community.frame.work/u/ehsanj)\ **Post date:** [May 14, 2025, 4:33pm UTC](https://community.frame.work/t/hx-370-instability/69206/2 "2025-05-14T16:33:34Z")
Display related issues, including hard freezes, have been a recurring issue on AMD. You might want to try disabling PSR (reboot required): `sudo grubby --update-kernel=ALL --args="amdgpu.dcdebugmask=0x10"` For more details, please see the convo linked below: > [@Framework 13 amd gpu crash debian](https://community.frame.work/t/framework-13-amd-gpu-crash-debian/68629/2): > > You kinda wanna add this kernel param to disable panel self-refresh (psr): sudo grubby --update-kernel=ALL --args="amdgpu.dcdebugmask=0x10" This is a long-standing issue that kinda flip-flops b/w fixed and broken. A search for amdgpu on the forum will reveal numerous threads, (most) all recommending adding the kernel param noted above. The latest regression is being tracked [here](https://gitlab.freedesktop.org/drm/amd/-/issues/4141#note_2894301). As for logs: - View kernel logs of previous boot: `journalctl -k -b -1 --no-hostname` - Tail kernel logs (active boot): `journalctl --dmesg -f --no-hostname` Let’s know how it goes. ---
**Author:** ![NegatedVoid](https://avatars.discourse-cdn.com/v4/letter/n/bbce88/32.png) [@NegatedVoid](https://community.frame.work/u/NegatedVoid)\ **Post date:** [May 15, 2025, 3:19am UTC](https://community.frame.work/t/hx-370-instability/69206/3 "2025-05-15T03:19:04Z")
I’ve added that parameter (disabling PSR), and it hasn’t helped. I still had two hard freezes and a spontaneous reboot afterwards. I do notice that the flickering issue seems exclusively in chrome, my guess is that it’s only occurring with the gpu acceleration. I’ll try to get useful logs. ---
**Author:** ![serafean](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@serafean](https://community.frame.work/u/serafean)\ **Post date:** [May 19, 2025, 4:31pm UTC](https://community.frame.work/t/hx-370-instability/69206/4 "2025-05-19T16:31:32Z")
Hi, I’m on Gentoo too, kernel 6.14.7, and so far no instabilities. wifi works, GPU too. Got it today, so mildly stress tested. 1 - direct the kernel to dump into EFI pstore. [pstore block oops/panic logger — The Linux Kernel documentation](https://www.kernel.org/doc/html/latest/admin-guide/pstore-blk.html) , [systemd-pstore.service(8) - Linux manual page](https://www.man7.org/linux/man-pages/man8/systemd-pstore.8.html) ---
**Author:** ![tokono.ma](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@tokono.ma](https://community.frame.work/u/tokono.ma)\ **Post date:** [May 19, 2025, 7:53pm UTC](https://community.frame.work/t/hx-370-instability/69206/5 "2025-05-19T19:53:00Z")
Same issue here, exact same build but with Bluefin linux distro (GTS, Gnome 47, kernel v6.13.8-200). Also tried various kernel grub flags and bios tweaks, but no luck (though I think I’m getting less screen artifacts). ---
**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\ **Post date:** [May 19, 2025, 8:45pm UTC](https://community.frame.work/t/hx-370-instability/69206/6 "2025-05-19T20:45:41Z")
Is (1) similar to either of these: > > > \## Device Information > > \### System Model or SKU > \[\] Framework Laptop 16 (AMD Ryz…en™ 7040 Series) > No dGPU. > > \### BIOS VERSION > 3.0.5 > > Windows: > N/A > > Linux: > Open a terminal and run the following command > \`\`\`sudo dmidecode --string bios-version\`\`\` > 03.05 > > \### DIY Edition information > Memory: Manufacture and SKU > Kingston Fury Impact: Part Number: KF556S40-32 > 2x making 64GB total. > Storage: Manufacture and SKU > Model Number: WD\_BLACK SN850X 1000GB > Firmware Version: 620361WD > > \### Port/Peripheral information > 1. USB-C card, nothing plugged in. > 2. Empty > 3. Empty > 4. Empty > 5. USB-C card, FW16 PSU plugged in. > 6. USB-A card, nothing plugged in. > > \### Standalone Operation > Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? > \- \[\] No > > \## Describe the bug > S5\_RESET\_STATUS = 0x08000800 \<- Sync Flood. > > Occasionally, about once a month I get a random crash/freeze then about 20 seconds later a reboot. > There is some details in this community thread: > https://community.frame.work/t/frwk16-random-crash-then-reboots/62411/31 > > This issue is only for "Freeze then Reboot" issues. Not "Freeze then power off". > > > \## Steps To Reproduce > Steps to reproduce the behavior: > 1. Start from a powered off laptop. > 2. Power on laptop > 4. Wait a random amount of time. Play videos, netflix, youtube etc. > 5. System freezes for about 20 seconds and then reboots itself. > > Note: I generally have the power plugged in most of the time. For all the FTR I have seen, the power was plugged in at the time. The PSU used is the FW provided one that comes with the FW16. > Note: The FW16 was not under high load. the cpu fans were not audibly running. I.e. I could not hear them above the netflix / youtube video playing. > > \## Expected behavior > It should not randomly freeze then reboot. (FTR) > > \## Screenshots > N/A > > \## Operating System (please complete the following information): > - OS/Distribution: Linux/Ubuntu > - Version: 24.04 > \- Linux Kernel Version: \`uname -a\` 6.12.7 \<- Mainline compiled kernel. > > \## Additional context > Add any other context about the problem here. > > > \## Device Information > > \### System Model or SKU > \[\] Framework Laptop 16 (AMD Ryz…en™ 7040 Series) > No dGPU. > > \### BIOS VERSION > 3.0.5 > > Windows: > N/A > > Linux: > Open a terminal and run the following command > \`\`\`sudo dmidecode --string bios-version\`\`\` > 03.05 > > \### DIY Edition information > Memory: Manufacture and SKU > Kingston Fury Impact: Part Number: KF556S40-32 > 2x making 64GB total. > Storage: Manufacture and SKU > Model Number: WD\_BLACK SN850X 1000GB > Firmware Version: 620361WD > > \### Port/Peripheral information > 1. USB-C card, nothing plugged in. > 2. Empty > 3. Empty > 4. Empty > 5. USB-C card, FW16 PSU plugged in. > 6. USB-A card, nothing plugged in. > > \### Standalone Operation > Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? > \- \[\] No > > \## Describe the bug > This has only happened to me once so far. > The symptoms are: > Power plugged in. > Playing a video. > Laptop hangs, screen freezes, laptop plays audio in a short loop. > Wait 20 seconds, no automatic reboot. > Wait 60 seconds, still no reboot. > Force reboot by pressing the power button for 10 seconds. > No logs are stored, so no crash log is available. > No pstore crash log output. > No useful S5\_RESET\_STATUS, because I had to manually long press the power button to reset it. > EC port80 output runs over the 4096 log limit I had so no useful output captured their either. > I think that while it was in the "hang" state, it was still outputting port 80 output (keeps repeating the pattern): > Log index, Port 80 Value, Port 80 Value in ASCII or a decoded value. > "00005324","e825f022",".%.." > "00005325","e825f028",".%.(" > "00005326","e825f90e",".%.." > "00005327","e825f90d",".%.." > "00005328","e825f90e",".%.." > "00005329","e825f90d",".%.." > "0000532a","e825f022",".%.." > ... > Those are all values it also outputs when the laptop is running fine. > Long press of power button to power off gives: > "000054af","00001001","(S3-\>S0)" > > \## Steps To Reproduce > Steps to reproduce the behavior: > 1. Start from a powered off laptop. > 2. Power on laptop > 4. Wait a random amount of time. Play videos, netflix, youtube etc. > 5. System freezes and does not self-reboot. > > Note: I generally have the power plugged in most of the time. For all the FTH I have seen, the power was plugged in at the time. > > \## Expected behavior > It should not randomly freeze then hang. (FTH) > > \## Screenshots > N/A > > \## Operating System (please complete the following information): > - OS/Distribution: Linux/Ubuntu > - Version: 24.04 > \- Linux Kernel Version: \`uname -a\` 6.13.7 \<- Mainline compiled kernel. > > \## Additional context > Add any other context about the problem here. > > > \## Device Information > > \### System Model or SKU > > Please select one of the followi…ng > > \- \[X\] Framework Laptop 13 (AMD Ryzen™ 7040 Series) > > \### BIOS VERSION > Please provide the bios version. > > 03.05 > > Windows: > Open a command terminal as administrator: > \`\`\`wmic bios get SMBIOSBIOSVERSION\`\`\` > > Linux: > Open a terminal and run the following command > \`\`\`sudo dmidecode --string bios-version\`\`\` > > \### DIY Edition information > If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. > > Memory: CRUCIAL CT32G56C46S5 > Storage: SAMSUNG MZVL21T0HDLU-00BLL > > \### Port/Peripheral information > If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: > \* Peripheral vendor and name. > \* Port the Peripheral was connected to. Please see the following for port numbering: \[Laptop 16\](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn) or \[Laptop 13\](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh) > \* Device or expansion card attached to the \*\*Adjacent port\*\* to the port that is having the issue. > 1. USB-C > 2. USB-A > 3. USB-C > 4. HDMI > > I have no dGPU, and the only things I regularly plug in are a monitor, keyboard, mouse, and mic via a docking station. Other than that I use it mostly on the go, and I have only ever seen the issue while the machine is not plugged into anything. (I have been able to reproduce the issue with/without the AC adapter) > > \### Standalone Operation > Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? > \- \[\] Yes > \- \[x\] No > > \## Describe the bug > A clear and concise description of what the bug is. > > Often (at least 1/3 times) when I come out of s2idle, my laptop screen will suddenly go black, then the machine will start up as if coming from a cold boot. Sometimes it happens slowly enough that I can unlock and get a browser open, sometimes it happens before I'm even done opening the lid. > > I applied a kernel patch (see below) and the reset code is > > \`\`\` > Mar 08 10:40:44.529328 willardpad kernel: S5\_RESET\_STATUS = 0x00800800 > \`\`\` > > \## Steps To Reproduce > Steps to reproduce the behavior: > > 1. Boot up > 2. Log in > 3. Go to s2idle > 4. Wake up from s2idle > 5. Unlock > 6. Open Firefox > > You should see the crash by Step 4 > > \## Expected behavior > A clear and concise description of what you expected to happen. > > I can use the laptop and sleep and wake as many times as I want without it crashing. > > \## Screenshots > If applicable, add screenshots to help explain your problem. > > \## Operating System (please complete the following information): > - OS/Distribution: Arch Linux > - Version: March 2025 > \- Linux Kernel Version: Linux willardpad 6.13.5-arch1-1-custom #1 SMP PREEMPT\_DYNAMIC Wed, 05 Mar 2025 23:40:06 +0000 x86\_64 GNU/Linux > > I have applied \[this patch\](https://github.com/FrameworkComputer/SoftwareFirmwareIssueTracker/issues/41#issuecomment-2701195650) to check my reset codes. > > \## Additional context > Add any other context about the problem here. > > This issue started around Feb 14, 2025. At the time I was running Linux LTS and it had upgraded to 6.12 when the issues started. I was on 6.6 since around December and it was fine. > > I was directed to open this issue here: https://github.com/FrameworkComputer/SoftwareFirmwareIssueTracker/issues/41 > > This is my thread: https://community.frame.work/t/spontaneous-and-ungraceful-restarts-upon-closing-the-lid/64806 > > I saw this thread about what seems to be the exact same issue: https://community.frame.work/t/framework-13-amd-return-from-sleep-causes-reboot/64743/16 > > Possibly these folks as well: https://community.frame.work/t/responded-inconsistent-resume-from-suspend-linux-amd/46587 > > It would be nice to reach out to everybody in these threads and see if we could get some more information. I am also going to open a support ticket with Framework directly because they keep ignoring me on the forums. ---
**Author:** ![serafean](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@serafean](https://community.frame.work/u/serafean)\ **Post date:** [May 20, 2025, 3:58pm UTC](https://community.frame.work/t/hx-370-instability/69206/7 "2025-05-20T15:58:28Z")
so I just experienced the flickering in firefox. ---
**Author:** ![NegatedVoid](https://avatars.discourse-cdn.com/v4/letter/n/bbce88/32.png) [@NegatedVoid](https://community.frame.work/u/NegatedVoid)\ **Post date:** [June 9, 2025, 6:03pm UTC](https://community.frame.work/t/hx-370-instability/69206/8 "2025-06-09T18:03:08Z")
> [@Spontaneous and ungraceful restarts upon closing the lid](https://community.frame.work/t/spontaneous-and-ungraceful-restarts-upon-closing-the-lid/64806/22): > > I get the restart and 0x08000800. 6.15.1-gentoo-x86\_64 AMD Ryzen AI 9 HX 370 w/ Radeon 890M WCN785x wifi linux-firmware-20250410 bios-version: 03.03 I am definitely experiencing this restart. Following up on that thread. The flicking continues, i think it’s an amdgpu thing mostly noticible when using chrome. It’s gotten a bit better, I think by messing with Adaptive Sync setting but i’m not 100% sure there. ---
**Author:** ![Frere\_Jacques](https://avatars.discourse-cdn.com/v4/letter/f/d6d6ee/32.png) [@Frere\_Jacques](https://community.frame.work/u/Frere_Jacques)\ **Post date:** [June 23, 2025, 7:56pm UTC](https://community.frame.work/t/hx-370-instability/69206/9 "2025-06-23T19:56:37Z")
I have an AI300 with arch and gnome and have some flickering with firefox. Areas of firefox turn grayish and appear disappear. Is this the same you are experiencing? ---
**Author:** ![Marek\_Matej](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@Marek\_Matej](https://community.frame.work/u/Marek_Matej)\ **Post date:** [November 19, 2025, 6:43pm UTC](https://community.frame.work/t/hx-370-instability/69206/10 "2025-11-19T18:43:50Z")
Hi, I’m running Calculate/Gentoo linux on the FW13 R7 7480u BIOS v3.16. I am considering upgrading to HS 370 and found this discussion. Let me share my AMD experience too. Running KDE Plasma DE. Have experienced similar, if not the identical issues as described in the original post. I’m using my machine 90% in a dock with proper cooling (opened on a pod). Most of the time, the laptop freezes at the moment when opening the lid or waking up by keyboard press. Nothing except a hard reset helps to resolve (no different tty or so). Connected the dock, it is sometimes refusing to sleep, waking up instantly. Disconnecting the dock and going to sleep again resolved it almost every time I think. Hard freezing after waking up is a more annoying issue, however. ---
**Author:** ![Paris\_A\_Doherty](https://avatars.discourse-cdn.com/v4/letter/p/96bed5/32.png) [@Paris\_A\_Doherty](https://community.frame.work/u/Paris_A_Doherty)\ **Post date:** [May 5, 2026, 6:38am UTC](https://community.frame.work/t/hx-370-instability/69206/11 "2026-05-05T06:38:55Z")
I’ve been dealing with my 370 igpu it’s just not working on arch Linux it’s skipping making backlight and if I force it, I can’t change the backlight. :\< kernel 7.03