# I believe the right-hand side slot of ram is faulty **URL:** \ **Category:** Community Support\ **Tags:** not-booting, other-issues, amd-ai-300\ **Created:** [August 22, 2025, 12:13pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429 "2025-08-22T12:13:30Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 22, 2025, 12:13pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/1 "2025-08-22T12:13:31Z")
Dear all, Let me know if I am wrong. I believe the right-hand side ram slot if faulty. I individually bought two of the Adata DDR5-5600 32GB ram. When I only insert either one of the ram on the left-hand side slot, the laptop boots. When I only insert either one of the ram on the right-hand side slot, the laptop cannot boot, and the charging light is blinking in orange color, and sometimes turned into white and blue, and quickly turned back to orange. Same thing happened if I insert both ram on the slots. ---
**Author:** ![truffaldino](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/truffaldino/32/13219_2.png) [@truffaldino](https://community.frame.work/u/truffaldino)\ **Post date:** [August 22, 2025, 10:31pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/2 "2025-08-22T22:31:22Z")
The behaviour you have documented supports your conclusion that “the right-hand side ram slot if faulty”. If you have not already done so, initiate a support request. There’s a button to do that at the bottom of the ‘Support’ page. ---
**Author:** ![pkunk](https://avatars.discourse-cdn.com/v4/letter/p/df705f/32.png) [@pkunk](https://community.frame.work/u/pkunk)\ **Post date:** [August 22, 2025, 11:58pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/3 "2025-08-22T23:58:22Z")
Others have had issues with DDR5 5600 memory that is not working correctly with the AI 300 mainboards. Since both sticks were purchased separately they are not necessarily a matched pair. The board may be just fine it is the memory timings are not the same between modules exactly like a matched pair would be and that is causing the issue. The AMD AI 300 mainboards are much more sensitive to this issue. It is likely an AMD issue not Framework too. Hope that helps. ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 23, 2025, 12:27am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/4 "2025-08-23T00:27:01Z")
When I say I individually bought two rams, I mean I didn’t buy from framwork. They are a pair of 32GB ram from Adata. On [this page](https://knowledgebase.frame.work/what-dram-memory-is-supported-by-framework-laptop-13-amd-ryzen-ai-300-series-BkY0ZG0ike) it says “ADATA AD5S560032G-SFW 32GB DDR5-5600 SO-DIMM OK - Limited Validation”. I guess it should be fine if there’s a “OK” there. ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 23, 2025, 12:28am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/5 "2025-08-23T00:28:10Z")
Thanks. Already done so. ---
**Author:** ![pkunk](https://avatars.discourse-cdn.com/v4/letter/p/df705f/32.png) [@pkunk](https://community.frame.work/u/pkunk)\ **Post date:** [August 23, 2025, 4:08am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/6 "2025-08-23T04:08:35Z")
That is good enough for me, OK - Limited Validation means they at least tested that model from Adata! Great if you bought it as a kit then; others have tried to combine models and sometimes it works ok, other times it turns out squirrelly. Check the sticker on the slot is suspect. Someone else had an issue where a sticker managed to work its way loose and was partially covering the pins to the slot. Glad you started a ticket with support to see about their take and possibly getting the board replaced. This is still a really new series of mainboards and manufacturing mistakes can still happen. Let us know how it turns out. Congrats on the AI AMD model; they are all really fast and efficient. ---
**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\ **Post date:** [August 23, 2025, 6:13am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/7 "2025-08-23T06:13:56Z")
@Hui-Jun_Chen Maybe, if you post a picture of the slots without ram installed, and then with ram installed, someone here might see something wrong and help that way. ---
**Author:** ![Xavier\_Jiang](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/xavier_jiang/32/2793_2.png) [@Xavier\_Jiang](https://community.frame.work/u/Xavier_Jiang)\ **Post date:** [August 23, 2025, 6:37am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/8 "2025-08-23T06:37:18Z")
Exact model of the two sticks. Include versions, variants, and any other markings. Pictures of the sticker can also do. Though, given that either stick do not boot when in the right hand slot, its likely not the RAM’s problem. ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 23, 2025, 6:49am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/9 "2025-08-23T06:49:49Z")
Dear James3, The following picture shows one ram on the lhs slot and when both slots are inserted. Left hand side: ![PXL_20250823_063711129](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/3/9/39330b1757d6c429998625f5b0ead15e7ea22674.jpeg) ![PXL_20250823_063800620](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/9/6/96858efd3667ff49cffabdb997f2f2cf41212fdc.jpeg) As you can see, only insert at the lhs can boot, while insert both sticks cannot. The orange light is blinking. Ram: ADATA AD5S560032G-S DDR5 5600(46) 32GX16 SO-DIMM Both sticks are the same. Only inserting the other stick at the lhs slot can also boot. ![PXL_20250823_063854016](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/b/2/b296f418aaf3928766f90b38b50b176e725d69d2.jpeg) ![PXL_20250823_064159962](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/7/a/7a678b229f02497b8d314eae23914dbd5c274adf.jpeg) ![PXL_20250823_064109579](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/6/7/67e5bd6218377399800467cb1734ffda19fca68c.jpeg) ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 25, 2025, 1:34pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/10 "2025-08-25T13:34:15Z")
I thought this should be a no-haggle refund, but it seems like they need to “escalate the ticket for further reviews”. I don’t know what will happen. ---
**Author:** ![ThanhVu\_Nguyen](https://avatars.discourse-cdn.com/v4/letter/t/a587f6/32.png) [@ThanhVu\_Nguyen](https://community.frame.work/u/ThanhVu_Nguyen)\ **Post date:** [August 25, 2025, 6:01pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/11 "2025-08-25T18:01:20Z")
I just bought a FW 13 AI AMD model, and have this _exact_ problem. I am using a Crucial 48GB kit (that has been reported on this community to work), and as soon as the RHS Slot 1 is used the machine won’t boot but any other combination works. So it doesn’t seem like it’s a Crucial/RAM specific problem but a FW board problem. ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 25, 2025, 11:23pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/12 "2025-08-25T23:23:36Z")
They asked to send me another board. Is it possible to avoid this problem? ---
**Author:** ![ThanhVu\_Nguyen](https://avatars.discourse-cdn.com/v4/letter/t/a587f6/32.png) [@ThanhVu\_Nguyen](https://community.frame.work/u/ThanhVu_Nguyen)\ **Post date:** [August 26, 2025, 1:54am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/13 "2025-08-26T01:54:52Z")
Hard to know. I am also asking about the problem and will likely have to file an RMA for them to send another board. Btw, I am using the new laptop with just 1 stick (on slot 0) – only 24GB but works fine. Though I don’t like it when knowing my brand new laptop has a defected board. ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 26, 2025, 2:01am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/14 "2025-08-26T02:01:01Z")
I do not even bother to install any hard drive on it. I find it intolerable that they already charge a premium for repairability, yet the board is defected out of the box. I don’t quite understand what they are doing. They said they want to send me a motherboard and then in the newest reply they said they have " escalated your ticket for return processing. One of our staff will be back with you soon with additional instructions. For more information about the Framework Return Policy, please click[**here**](https://framework.kustomer.help/articles/-Byhrd6uud)." I find it confusing that on the one hand they are asking my address to send me a new board (and it has to be AMD ones, cannot change to Intel ones), and on the other hand they have “escalated” to return? ---
**Author:** ![Dale\_Kiehl](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@Dale\_Kiehl](https://community.frame.work/u/Dale_Kiehl)\ **Post date:** [August 27, 2025, 12:37am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/15 "2025-08-27T00:37:22Z")
I had the exact same issue with my Framework 16 - they replaced the main board with a ‘refurbished’ version which solve the memory issue but the ‘refurbished’ main board was bent and the fans are VERY loud. Rather disappointing for a $3000+ laptop. ---
**Author:** ![Hui-Jun\_Chen](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hui-Jun\_Chen](https://community.frame.work/u/Hui-Jun_Chen)\ **Post date:** [August 27, 2025, 2:15am UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/16 "2025-08-27T02:15:31Z")
What a shame. When did you buy your framework 16? Did you end up return the product? ---
**Author:** ![Dale\_Kiehl](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@Dale\_Kiehl](https://community.frame.work/u/Dale_Kiehl)\ **Post date:** [August 27, 2025, 2:34pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/17 "2025-08-27T14:34:50Z")
I bought it in April with 64gb of memory - never noticed that it was only registering 32 until I decided to upgrade to 96 (48x2) - and it would only show 48. I think it should have been well under warranty for a new motherboard but I guess they don’t care about their loyal customers (have 4 other framework laptops. Guess there won’t be any more. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/1X/64c81a89f963ddb07633887baceb642a4b056046.png) [@system](https://community.frame.work/u/system)\ **Post date:** [February 23, 2026, 2:35pm UTC](https://community.frame.work/t/i-believe-the-right-hand-side-slot-of-ram-is-faulty/74429/18 "2026-02-23T14:35:45Z")
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