Thanks for the update, Eagle! We appreciate all your hard work. <3
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Hello! I was a part of Batch 0 and have enjoyed my FW12 as a secondary device. As such, I’ve only just recently discovered the cracking on mine, but the warranty is expired now. Is there any recommendation beyond purchasing the new part on my own? Thank you for your time.
Hi @chad-1,
In another thread @Eagle previously said “Don’t worry about being in or out of warranty, we’ve got you covered for this issue” : [TRACKING] FW12 cracking issue - #930 by Eagle
So you can just go ahead and contact support and they should send a replacement bottom cover
(they’ll ask for pictures of the laptop from all sides to confirm the issue)
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