# \[IN-TICKET\] Fingerprint reader lifting up/peeling away

**URL:** https://community.frame.work/t/in-ticket-fingerprint-reader-lifting-up-peeling-away/31948
**Category:** Community Support
**Tags:** hardware
**Created:** [June 6, 2023, 1:23am UTC](https://community.frame.work/t/in-ticket-fingerprint-reader-lifting-up-peeling-away/31948 "2023-06-06T01:23:08Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Alastair\_Quinn](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@Alastair\_Quinn](https://community.frame.work/u/Alastair_Quinn)
#### Post date: [June 6, 2023, 1:23am UTC](https://community.frame.work/t/in-ticket-fingerprint-reader-lifting-up-peeling-away/31948/1 "2023-06-06T01:23:08Z")

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I couldn’t find a post with this issue.  
As seen in the image, the top of the fingerprint reader is peeling away from the power button. Just happened this morning when I opened my laptop at work. I have not tried prying it up as I don’t want to break it. I tried pushing it down, but it just pops back up.

 ![PXL_20230606_010557651](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/2X/e/e5b9c2f1efc12e9c3b85211e97b0432683a88a25.jpeg)

I looked at other posts about the fingerprint reader but found mostly issues with heat. I don’t notice any heat issue but then again, I don’t use the button almost at all. I don’t use the fingerprint reader really either.

Operating System: Windows 11 build 22621.1702  
Framework laptop 13-inch, Intel 12th gen  
Purchased March 2023

I also have flickering of grey colours on my monitor, but I think that’s unrelated. I tried adjusting the placement of the screen wires (going from motherboard to screen) and it seemed to help for a little while but it’s back again.

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### Author: ![Second\_Coming](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/second_coming/32/29330_2.png) [@Second\_Coming](https://community.frame.work/u/Second_Coming)
#### Post date: [June 6, 2023, 1:59am UTC](https://community.frame.work/t/in-ticket-fingerprint-reader-lifting-up-peeling-away/31948/2 "2023-06-06T01:59:53Z")

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Ooooh…this is a first on the forum.

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### Author: ![Fraoch](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/fraoch/32/6364_2.png) [@Fraoch](https://community.frame.work/u/Fraoch)
#### Post date: [June 6, 2023, 2:37am UTC](https://community.frame.work/t/in-ticket-fingerprint-reader-lifting-up-peeling-away/31948/3 "2023-06-06T02:37:59Z")

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Your laptop is under warranty and this is a warranty issue. [Contact support](https://frame.work/support), they’ll take care of you.