BTW, in KDE you can disable the touchscreen in settings but it’s impossible to navigate via touchpad/mouse when the touchscreen is pressed. I’ve tried a bit and managed to do it via keyboard: open settings, up/down to select touchscreen on the side, space or enter to enter, tab to move to “enable” checkbox, space to uncheck, then tab until apply is highlighted and space to apply.
Hope that lets you use the computer without a touchscreen for a while.
Framework Support now wants me to try Ubuntu and see if it happens there.
I’m failing to see the point of a request like this. (Unless they didn’t read the Email thread like they tend to do.) They already know it happens in Fedora and Linux Mint live boot environments. I think that already clearly demonstrates it’s nothing to do with the OS install but what do I know anyway.
Can’t wait for another month of this. 
My advice—just as a fellow customer—is to be as helpful and as eager as you can on your own support case. I’ve outlined a few times in this forum that complete amenability may serve you well if there is a coin-toss situation where you might or might not get a replacement part.
FWIW, most things in Ubuntu can be tried by booting from a memory stick, and it does not require the primary system drive to be overwritten.
That’s good advice! and it’s exactly what I’m doing.
I’m just exhausted with this regardless. I don’t even want a replacement part necessarily. I just want my issue fixed.
This is becoming utterly ridiculous.
They asked redundantly for me to test another distro. Fine, whatever. I sent a video of the results a week ago and once again they’re ghosting me.
Not only is this troubleshooting step going to produce absolutely zero new information but it is wasting my time. This is the 4th week long period they’ve ghosted me which makes for a month of them idling. In the beginning they responded in hours and now it takes 7-10 days and I’m still doing the same troubleshooting steps.
If I didn’t know any better I’d say they’re intentionally trying to wear me down so I drop the issue.
I don’t even know what to do anymore. I called this at the beginning of the thread and it’s some how even worse than I thought. Support has never changed. It’s been bad since I bought my 13 a year after release.
It seems fruitless to have me do all these troubleshooting steps when they could just replace the whole machine and do it themselves. They’re just wasting money shipping smaller parts that don’t help anyway.
Sending sympathies your way!
This may just be a feature of Support departments, especially in smaller companies. The least expensive way to run Support is to have grades of personnel, such that there are telephonists on one end, and Linux/electrical engineers on the other. What’s clear to you or I might not be clear to everyone.
A consequence of this arrangement is that one has to do a merry dance to get through a decision-tree process. It’s frustrating for the customer, sure, but it may be the least-worst way to run a company without going bust.
The response times are a worry, though there are hidden features - apparently a customer replying to their own thread can reset the timer, effectively putting them to the back of the queue. I wonder if FW could do with taking on more support staff, but ramp-up time would be a concern, and I wonder if there might be some hesitancy in our currently economically volatile environment.
I do know of the reset timer thing. That does seem very strange to me. I feel like the queue should be based on when Framework last responded and not the customer. Sometimes I might forget something and need to send a new email or follow up with new information.
I guess the strat would be to just send single email and wait for a response. Very not intuitive.
Yeah, I am not a fan of the reset timer, but I’ve not ever worked in a modern Support capacity. Maybe there is a good reason for it.
One thing forum members could do is to ask FW for some stats via the lovely front-line staff here - calls per day, mean time to resolution, successful warranty claims percentages etc. I appreciate this is normally commercially sensitive, but FW are a more open company than most, and for the most part it does feel like a partnership between a scrappy start-up and early-adopter, ethically-motivated customers. Even seeing some good stats may show cynical watchers that the company is not ill-motivated.
I was finally able to capture the issue on video:
I still find it so weird that the phantom touch inputs come from the exact same place on my machine. Center edge of the left and right.
I still wonder if its some kind of consistent hardware failure because I’ve already ruled out software bugs.
Bruh, same exact thing happened to me today - invalid touch inputs in the middle of both left and right edges. I powered off my laptop for several seconds, turned it on and everything is back to normal.
Before that my touchscreen stopped working for some time and I got “hid_i2c incomplete report” spam in kernel logs.
For me restarting only fixes it sometimes. On occasion it’s persisted through multiple restarts. I had to literally order a new drawing tablet because it’s been so bad for me and I can’t draw for more than 20 minutes.
But yeah it’s weird how the location of the touches is consistent across multiple devices. Kinda tells me it’s either a really weird firmware bug or a consistent hardware degradation.
Even powering off for some time and then turning it back on instead of just rebooting? I don’t know if it makes any difference since just rebooting fixed those weird problems on mine but it’s worth trying.
I’ve quickly skimmed over this thread and now I’ve realized there are several people with similar problems with touch but man, I’m feeling sorry for you, your touchscreen problems seem to be way more severe than mine. At this point I’d probably try to remove the screen, clean the edges with something dry or even with isopropyl alcohol if I found some dirt, reseat display cables and reassemble it.
I wonder, maybe there are some things that create material stress in the touch panel which causes this weird behavior? I fixed weird touchpad behavior in mine twice (I mean on 2 input covers) by removing it and mounting it in a way where it’s straight and doesn’t touch the input cover. I told support about this problem and that I fixed it that way.
I actually went as far as swapping in my girlfriend’s display on mine and tested it for several days. I wasn’t actually able to reproduce it on that display. When I switched back the problems were lessened somewhat but it still happens especially after switching to tablet mode.
I’m not 100% convinced it’s hardware related but I think my test suggests that at least.
It’s been rough.
(Come to think of it, most all of these problems occur after switching to tablet mode.)
I am getting a new mainboard next month (batch 2) so I am interested to see if it keeps happening then. I am on the i5. Which one do you guys have?
I am traveling right now so I have not received a new bottom cover, which is cracked, so I can’t really rule that out.
I doubt that that’s it though, judging from your experience.
I have the 13th Gen i5-1334U.
I’d also be curious to see if that has any effect.
Huh, but did it start happening on your girlfriend’s unit though?
i5-1334U here too.
Same Thing here, it happens both on Windows and Linux. On Windows you can see the touch points along both edges of the frame. In total i get up to 6 ghost inputs. For me this happens most of the time if i connect to my monitor with USB-C. i think this could be some EMI problem as well, since my iPad also behaves weirdly some times.
Nope! Never did. (Though granted, she doesn’t use it nearly as often.)
To me that narrows it down to the screen for hardware failure.
I’ve replaced the screen, input cover and main board. Some of my issues are related to Fedora like switching to tablet mode causing certain keys to spam, but the big important issues like phantom screen touches can be blamed on the screen in my opinion.
This isn’t the first time I’ve had had screen durability issues either. I made an entire thread about my screen yellowing over time out of nowhere. The only thing I do with my laptop is draw in tablet mode and type on it like anyone else would.
This all kinda feeds a suspicion I have about the display delaminating or something similar very quickly.