I purchased and received my 2nd 395+ Framework Desktop last week. There was a rattle in the case; while trying to find it, this piece fell out and the rattling stopped.
What is it, where does it go, and is it important?
It appears to be plastic. Metallic on one side, black on the other, and isn’t solid; it appears to be two pieces sandwiched together with a tiny gap in between them.
Looks like a piece of the CPU heatsink fin. Make sure no other loose metal bits shorting the motherboard before powering it on.
Technically the desktop should still work. But I would contact support just in case other issues with the heatsink.
Nothing else is loose, and it powers on fine.
Seems weird that it’d be part of the heatsink, since it’s plastic. Plastic doesn’t conduct heat well.
it’s painted metal
It’s definitely not. It’s nonferrous, and tapping it on something, it’s clearly plastic. Further, it’s extremely flexible and does not hold the shape you bend it into.
ok then I don’t know. The metal shine in the photo looks really like a piece of metal. (And heatsinks fins are made of copper/aluminium i.e. nonferrous)
The silver is paint.
Youre not the first one with this part falling off…
I saw this issue several times already, on Reddit, here and even some YTers had this problem. It’s a piece of the heatsink. Contact support, and they will send you a new heatsink.
Overall, I still don’t understand how it is manufactured in that way that it can fall out and don’t hold on properly…
its from the heatsink
look at this video https://www.youtube.com/watch?v=TsQALDRRFsM
Huh. Weird that it’s entirely plastic, but it is what it is.
Contacted support. We’ll see what they have to say.
@Guest209 keep me posted please. i just bought mine. and hopefully it arrives next week without any issues
If it makes you feel better, my other Framework Desktop arrived perfectly fine.
Waited two days to get a response, and they didn’t even read the ticket.
They thought it was a laptop (I clearly stated it’s a Desktop), they asked for my order number which was supplied in the original ticket, and they asked for my shipping address, which was also in the original ticket.
Then they asked me to verify the part is on top of the heatsink. I’m sorry, but if I explain to you it came off, I send you a video of someone else who had the same problem with a Desktop, indexed to the specific part of that video, and I send you a photo of the part NOT on the heatsink, I don’t expect that sort of response.
It’s like they didn’t even read the ticket.
Was hoping for better customer service especially as I am from Belgium …
This where you go @catastrophic - someone in support needs a kick where it hurts. We all have to work under pressure at times, but this sort of response doesn’t help ongoing confidence.
Hey, thanks for flagging this to me. I’ve forwarded your tickets to the the team. Generally it takes 1-2 business days for a response, but I did flag your experience and feedback to the team. You should get an update soon, but you’re welcome to tag me or send me a DM for an update.
