Keyboard deflection kit customer support

Framework Laptop 16
,
1

I put in a support request to get the keyboard deflection kit on February 13 but I haven’t received any reply but the automated one yet.

The request form is now closed

I didn’t know this was a thing until February and I have noticed the keyboard is quite spongy and I disassembled it to confirm I didn’t have the pads installed.

So how can I get the kit? If I have to I’d cut my own but I shouldn’t have to, not sure where to stuff to cut though.

2

Did you contact support following the link the now closed form provided?

3

Yes I said that in the first line of my post.

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4

Hey @Jason_Levandowski Our support normally responds within 24-48 hours. If you haven’t received a response yet, please shoot me the email address you used to contact and I’ll be happy to check it out for you.

5

I put in amother request and got a reply this time. Thank you

6

Apologies, I misread.