# Keyboard Keys Not Working **URL:** \ **Category:** Community Support\ **Tags:** hardware\ **Created:** [November 28, 2023, 3:17am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002 "2023-11-28T03:17:49Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Wak48](https://avatars.discourse-cdn.com/v4/letter/w/b3f665/32.png) [@Wak48](https://community.frame.work/u/Wak48)\ **Post date:** [November 28, 2023, 3:17am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/1 "2023-11-28T03:17:49Z")
I just recieved my AMD Ryzen FW 13 and am setting it up right now. I noticed that some keys in Framework 13 are not working. Specifically, the keys ‘D’, ‘Enter’, ‘Backspace’ and '=" don’t register. Is this a problem that I can fix on my own? Or should I ask FW for a new keyboard? - Windows 11 - AMD Ryzen 7 ---
**Author:** ![Morpheus636](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@Morpheus636](https://community.frame.work/u/Morpheus636)\ **Post date:** [November 28, 2023, 3:21am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/2 "2023-11-28T03:21:45Z")
That’s quite a strange combination to not work. Have you tried performing an embedded controller reset by holding the power button for ~30 seconds until it flashes? ---
**Author:** ![Wak48](https://avatars.discourse-cdn.com/v4/letter/w/b3f665/32.png) [@Wak48](https://community.frame.work/u/Wak48)\ **Post date:** [November 28, 2023, 3:23am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/3 "2023-11-28T03:23:46Z")
No, I’ll try this and report back. Thank you for the suggestion! ---
**Author:** ![Wak48](https://avatars.discourse-cdn.com/v4/letter/w/b3f665/32.png) [@Wak48](https://community.frame.work/u/Wak48)\ **Post date:** [November 28, 2023, 3:54am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/4 "2023-11-28T03:54:02Z")
No, I tried this and it did not fix the problem. I used an online tool called “keyboard checker” and there are two more keys that just those 4 that i mentioned earlier. A total of six keys: d, ], =, ', [enter], [backspace] are not working. ---
**Author:** ![Morpheus636](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@Morpheus636](https://community.frame.work/u/Morpheus636)\ **Post date:** [November 28, 2023, 4:10am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/5 "2023-11-28T04:10:10Z")
Try reseating the input cover cables. There should be one between the keyboard and the trackpad and one between the trackpad and the mainboard. Reseat both cables at both ends, being careful to align them properly and checking for bent pins. ---
**Author:** ![Wak48](https://avatars.discourse-cdn.com/v4/letter/w/b3f665/32.png) [@Wak48](https://community.frame.work/u/Wak48)\ **Post date:** [November 28, 2023, 4:44am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/6 "2023-11-28T04:44:40Z")
Thank you for the suggestion - I tried that reseal (twice) but to no avail. I did examine the socket into which the input cover’s ribbon attaches and found this: ![P_20231127_233551](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/e/6/e66b0f500d49381abe152e011329dc461393d5d8.jpeg) Are the boxes in red, by an chance - missing/damaged pins? ---
**Author:** ![Morpheus636](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@Morpheus636](https://community.frame.work/u/Morpheus636)\ **Post date:** [November 28, 2023, 3:00pm UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/7 "2023-11-28T15:00:44Z")
I’m not certain. At this point, though, I’d reach out to Framework support and ask them. ---
**Author:** ![Wak48](https://avatars.discourse-cdn.com/v4/letter/w/b3f665/32.png) [@Wak48](https://community.frame.work/u/Wak48)\ **Post date:** [November 28, 2023, 6:04pm UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/8 "2023-11-28T18:04:13Z")
Thank you, Morpheus! I raised a support request earlier today morning. Just FYI, there have been other cases like this. Here are two reddit threads in which users have reported similar problems: [https://old.reddit.com/r/framework/comments/ydvdch/keyboard\_loose\_connection\_and\_some\_keys\_not/](https://old.reddit.com/r/framework/comments/ydvdch/keyboard_loose_connection_and_some_keys_not/) [https://www.reddit.com/r/framework/comments/12iccd8/some\_keyboard\_keys\_intermittently\_stopping/](https://www.reddit.com/r/framework/comments/12iccd8/some_keyboard_keys_intermittently_stopping/) ---
**Author:** ![Wak48](https://avatars.discourse-cdn.com/v4/letter/w/b3f665/32.png) [@Wak48](https://community.frame.work/u/Wak48)\ **Post date:** [December 8, 2023, 11:02pm UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/9 "2023-12-08T23:02:58Z")
Just thought of providing an update. I contacted the support and the issue, it seems, was not with the mainboard but with the input cover. I received a replacement input cover today and things are working fine. I am really liking the laptop! 😄 As an FYI, it helps being prompt with Framework Support. While the first response from Framework came after 5 days I initiated my ticket - the team behind the support are very responsive once they actually start. They usually replied within 40-50 minutes and because I was also prompt in responding to their queries (they asked for a few photos and a video of me demonstrating the issue) - the entire problem took less than 3 hours to diagnose and the new input cover was shipped within 24 hours. Which IMO, is awesome service. Now on to installing Ubuntu on this beast! ---
**Author:** ![dpc](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/dpc/32/11070_2.png) [@dpc](https://community.frame.work/u/dpc)\ **Post date:** [January 20, 2025, 5:55am UTC](https://community.frame.work/t/keyboard-keys-not-working/41002/10 "2025-01-20T05:55:32Z")
I have describe (IMO) important findings in: > [@\[SOLVED\] Framework13 Keyboard has intermittent keys](https://community.frame.work/t/solved-framework13-keyboard-has-intermittent-keys/33279/34): > > I have the same issue an my guess is that its some kind of electrostatic buildup problem. Seems to me like blowing (with your mouth) into the keyboard (in between the keys) often fixes the problem. I had a similar issue with my Razer Black Adder Chroma mouse, where it would not register clicks / double click and [gamers figured out that blowing into it helps because the moisture in the air does something to the static charge](https://www.reddit.com/r/razer/comments/6j1sv6/razers_mouse_double_clicking_problem/). It immediately clicked that the problem might be similar, and usually …