Hello everyone. Thank you for coming to help. And if you are here with the same problem, I hope you find a solution in this post and the replies.
I recently bought a Framework Laptop. It arrived May 12, 2022. I purchased the DIY version, as I want to learn more about building laptops, and putting together one, but all components were purchased from Framework in the create your laptop page. I got the Core i5 mainboard, with the non-pro wi-fi. I got 8GB of RAM, on a single RAM stick. I also purchased a 1TB SSD from framework as well.
When I put the computer together, It would not initially turned on. Following the setup guide provided by Framework, (Titled “Framework Laptop DIY Edition Quick Start Guide” ) I noticed that the ribbon connector to the Input Cover was not connected properly. Additionally, some of the golden pins on the Input cover had come off. This appeared to have been damaged in shipping, and as a result, I could not turn on the laptop, or use it.
I contacted Framework support and they were super helpful in sending a replacement right away. I received it on May 26, and it worked without issue. The first things I did were install the Framework Drivers, and update the BIOS. I didn’t have, or at least didn’t know of, any problems yet, so I wanted to update to the newest firmware just to be safe.
After updating I used the computer for a while without problem. Later on, after shutting it down when I left home, I returned to power it on only to find that I was unable to. The laptop would not turn on on its own power. I plugged it in, thinking it might be dead, and this time it turned on. However, when it booted, the laptop was at 79% power. Not dead. I turned it off and unplugged it, and again, it wouldn’t turn on.
Once I turn it on, it stays on. I can unplug it, and take it to the other room to work on it, no Issue.
I searched around, and found a few threads about others having the same problem. (This thread in particular: Laptop won't power on unless i plug in AC power)
Following some comments in that thread, it sounded like the RTC battery (Also known as the CMOS Battery) was the problem. I had a friend who knows a lot more about computer repair than me come over to help, and we got to work diagnosing the problem.
We found that the RTC Battery was perfectly fine. It was connected properly and securely, the pin under it didn’t need to be bent up, and we even got a reading on our multimeter when connecting to the solder points, showing that it was indeed transferring power to the Mainboard.
My friend checked the full battery next, the Lithium-Ion one. Thinking that maybe it wasn’t connected right. We found that while all the pins had power, the motherboard was not receiving power on all pins.
While moving between the pins to test them all, we accidentally connected the 3rd and 4th pin with the probe of the Multimeter. Low and behold, the laptop instantly responded. The red incase lights turned on, and once we reconnected the ribbon connector for the Input Cover, it booted right up, despite not being plugged in.
We focused on this point, and while we found that the laptop would turn on, we could not find why this was happening.
Since then, I have reached out to framework support, and they have been diligently helping me in trying to fix this. I followed their advice, first making sure that the laptop was charging for 24 hours, incase the CMOS battery was too low on power and wasn’t functioning.
Then, sent pictures showing the connection, so they could ensure that it wasn’t just not connected. A support member then advised that I plug the laptop in from 2 areas. One from its main AC Power adapter, and another plug from a USB-C phone charger on another port, saying that this can cause it to trickle charge the RTC battery too.
Both of these solutions were left for 24 hours to charge, but it still didn’t work.
Today, I sent an email to Framework support advising of everything, as well as providing a video of me explaining and showing the laptop, the problem, and what my friend and I found. I am providing a link to the video below. It is uploaded to YouTube.
I know that they are closed today, and don’t expect an immediate response. I know they have a lot of work, and have been very helpful.
The reason I am making this post is for a few reasons.
- If anyone else has the problem, they can share that point here, as well as share more that they found in their own Diagnosis.
- Should we find a solution, I want to have it posted online for others to find if they have the same problem.
- More minds working together are better. Someone here may have an idea that Framework Support hasn’t thought of yet, that works. You never know.
I am hoping to find a solution, as I love the concept of the Framework Company. The right to repair, the openness, and the actual Customer Support team make me want this company to be able to compete with the big name tech companies. Force them to do better to meet the competition, or step down and let Framework take the stage. I don’t want to cause problems, or just ask for a refund and return the laptop. I want to support Framework how I can, by being a customer. And, with the community help being what it is, I am hoping to find more help here too.
Thank you for reading. If you have more questions, I would be happy to answer. Please, also watch the video linked below, as I explain everything verbally there, as well as show exactly what I am talking about and mean.