@Nixingit - I’m afraid I agree. My issue was escalated but still ended up with the same answer.
This was preceded by the same argument about the laptop being designed to be easily opened with one hand. Honestly I’d prefer the inconvenience of two-handed opening over having to continually adjust the screen angle.
Obviously the cost isn’t a huge factor for the upgraded hinges (although the stock ones I’ve had did get worse, so there’s a flaw somewhere). I’m just kind of bummed that I have to do it in the first place, and that Support isn’t so, well, supportive.