Hi folks, I am wondering if anyone has any advice for dealing with the Framework warranty team. My new Framework 13 laptop developed lines and artifacts on the display less than a week after I got it. The warranty team asked me to try some DIY repairs. When that didn’t work, they asked me to send…

Zooming in again, it really does look like a crack. The matte layer overtop hides cracks well when the screen is off.

Thanks for the help all. I sure didn’t do anything to this laptop that I haven’t done with 20 years worth of laptops before it, and there was definitely no noticeable moment of trauma to the screen. I did as MJ1 suggests and tried to take a pic with the glare directly over the place that Morpheus …

I think I forgot how well the matte layer on screens hide cracks when screen-off. Even huge cracks can be very hard to see. detect cracked LCD panel without backlight or power on Huge crack pictured here with multiple crack lines meeting at one point, and yet you see virtually nothing screen-off. …

I’m left thinking either (1) the display was defective in that it had a crack when it arrived, or (2) the displays on Framework’s new laptops are incredibly fragile–more so than any other laptop I’ve ever owned. Either way, I’m frustrated. I had such high hopes for Framework and its business model. …

[image] Sambhav_Sankar: or (2) the displays on Framework’s new laptops are incredibly fragile–more so than any other laptop I’ve ever owned. I don’t think this is the case, at least I haven’t seen many reports of broken screens. I think I’ve seen maybe one other. If they were fragile, there s…

Your experiences regarding robustness/reliability I have a 12th gen Framework Laptop 13, which comes with the CNC top case. Does the 13th gen come with the CNC case?

[image] Sambhav_Sankar: Thanks for the help all. I sure didn’t do anything to this laptop that I haven’t done with 20 years worth of laptops before it, and there was definitely no noticeable moment of trauma to the screen. I’m sorry this situation happened to you. Never fun, but especially no…

[image] MJ1: I haven’t seen many reports of broken screens Well you’re not going to see posts from the people that support helped with their DOA screens. For example, my matte screen was DOA and I’m pretty sure this is the first I’m mentioning that on the forums. Mine was a very different set…

I’ve been working in IT for around 15 years now and the company I currently work for only issues laptops and everyone gets 2 monitors at their station, 400 employee company. currently I’m the Network Engineer, but I also fulfill the role of help desk manager as an additional duty. The only time I’ve…

I have noticed that my screen is visibly warped (when the display is off, my reflection looks a bit like those “warping mirrors” that stretch or shrink you). It’s not much of an issue while I’m using it, and it isn’t damaged (yet), but it sounds like inappropriate mounting of the display during manu…

Maddening run-around on a warranty claim for a defective display

Community Support

Scott_H July 29, 2023, 7:46pm 12

Does the 13th gen come with the CNC case?

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Maddening run-around on a warranty claim for a defective display

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