# Maddening run-around on a warranty claim for a defective display **URL:** \ **Category:** Community Support\ **Tags:** hardware\ **Created:** [July 29, 2023, 6:04am UTC](https://community.frame.work/t/maddening-run-around-on-a-warranty-claim-for-a-defective-display/34688 "2023-07-29T06:04:58Z")\ **Posts on this page:** 1\ **Showing post:** 22
**Author:** ![MJ1](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/mj1/32/15519_2.png) [@MJ1](https://community.frame.work/u/MJ1)\ **Post date:** [July 30, 2023, 3:46pm UTC](https://community.frame.work/t/maddening-run-around-on-a-warranty-claim-for-a-defective-display/34688/22 "2023-07-30T15:46:59Z")
> [@Scott\_H](#): > > Does the 13th gen come with the CNC case? Yes. 12th gen and forward. > [@Explainer: Lid rigidity, hinge force, the CNC Top Cover, and the new 4.0kg Hinge Kit](http://community.frame.work/t/explainer-lid-rigidity-hinge-force-the-cnc-top-cover-and-the-new-4-0kg-hinge-kit/19157#top-cover-1): > > We recently announced a [full CNC version of the Top Cover](https://frame.work/products/top-cover-cnc) alongside the 12th Gen Intel Core upgrades for the Framework Laptop. This week, we also launched a new Hinge Kit variant on the Marketplace with [4.0kg force](https://frame.work/products/display-hinge-kit?v=FRANFB0002), higher than the default Hinge Kit with 3.3kg force. Since lid rigidity and hinge behavior is sometimes a source of confusion, we wanted to provide more background on it! Top Cover On the original Top Cover in the Framework Laptop, we used an aluminum forming process to shape the li… --- _[View the full topic](https://community.frame.work/t/maddening-run-around-on-a-warranty-claim-for-a-defective-display/34688)._