# Monitor connects, but video playback does not work over HDMI/USB-C cable

**URL:** <https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344>\
**Category:** Community Support\
**Tags:** display-issues, amd-7040\
**Created:** [February 10, 2025, 7:30am UTC](https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344 "2025-02-10T07:30:19Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Radomil\_Martinec](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@Radomil\_Martinec](https://community.frame.work/u/Radomil_Martinec)\
**Post date:** [February 10, 2025, 7:30am UTC](https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344/1 "2025-02-10T07:30:19Z")

</div>

Hi, I am recent owner of FW Laptop. 13. It is a great little device, but It cant play video when on HDMI or USB-C connected to external monitor.

I have an AMD 7040U version and a standard set of expansion cards in correct slots. Do you have any idea, what might be the issue?

Thank You very much!

---

<div class="post-metadata">

**Author:** ![varun\_varun](https://avatars.discourse-cdn.com/v4/letter/v/e36b37/32.png) [@varun\_varun](https://community.frame.work/u/varun_varun)\
**Post date:** [February 15, 2025, 7:37pm UTC](https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344/2 "2025-02-15T19:37:57Z")

</div>

I am facing the same issue (connecting via usb c). However, in my case it was working earlier. There was a windows update and since then its just a black screen on youtube and every other video streaming window.

Additionally, after disconnecting from the monitor, video does not immediately work even on the laptop screen; I have to restart to make it work again.

Same spec laptop as OP. Running windows 11, update took place 2 days ago.

Pls do look into it - thanks a lot.

My monitor: Dell S2722DC 27-inch USB-C Monitor

---

<div class="post-metadata">

**Author:** ![varun\_varun](https://avatars.discourse-cdn.com/v4/letter/v/e36b37/32.png) [@varun\_varun](https://community.frame.work/u/varun_varun)\
**Post date:** [February 15, 2025, 7:55pm UTC](https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344/3 "2025-02-15T19:55:45Z")

</div>

[FIXED] disabling AMD Audio CoProcessor solved the issue. Device manager \> System Devices\>AMD Audio CoProcessor and diable + restart

so relieved.

---

<div class="post-metadata">

**Author:** ![Radomil\_Martinec](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@Radomil\_Martinec](https://community.frame.work/u/Radomil_Martinec)\
**Post date:** [February 16, 2025, 7:01pm UTC](https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344/4 "2025-02-16T19:01:42Z")

</div>

Well, It is a temporary fix. I hope a permanent solution will come out soon.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/1X/64c81a89f963ddb07633887baceb642a4b056046.png) [@system](https://community.frame.work/u/system)\
**Post date:** [August 15, 2025, 7:01pm UTC](https://community.frame.work/t/monitor-connects-but-video-playback-does-not-work-over-hdmi-usb-c-cable/64344/5 "2025-08-15T19:01:43Z")

</div>

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.