# Monitor unresponsive + soft freezes **URL:** \ **Category:** Linux\ **Tags:** ubuntu\ **Created:** [December 13, 2024, 6:01am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738 "2024-12-13T06:01:24Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Sammy\_Chang](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@Sammy\_Chang](https://community.frame.work/u/Sammy_Chang)\ **Post date:** [December 13, 2024, 6:01am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/1 "2024-12-13T06:01:24Z")
- Which OS (Operating System)? Ubuntu - Which release of your OS (Operating System / Windows 10, 11)? (if you are having a Linux related issue, please create your thread under the Linux subcategory) 22.04.5 LTS - Which Framework laptop (11th, 12th or 13th generation Framework laptop, Chromebook or Framework Laptop 16) are you asking for support with? Not really sure how to tell what gen I have. I bought it back in 2022 while it was still being shipped DIY with an Intel i7-1165G7 For the past 2-3 months, I’ve been having random soft freezes where the screen will become unresponsive but I can still interact with things via keyboard + mouse (I can pause videos by hitting the spacebar). They occur pretty random, even when I just turned on the laptop and I’m just browsing the web. If I connect it to a external monitor via a dock, the external monitor never freezes but sometimes the main display on the laptop will still freeze. I’ve swapped out the display for a new one I bought to try to fix it but no luck. ---
**Author:** ![Jorg\_Mertin](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/jorg_mertin/32/47951_2.png) [@Jorg\_Mertin](https://community.frame.work/u/Jorg_Mertin)\ **Post date:** [December 13, 2024, 8:37am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/2 "2024-12-13T08:37:26Z")
Next time this happens, take out a: “journalctl -b \> log.txt” and post it somewhere we can have a look. This extracts the entire journal of what happens on your system, and may point to what’s wrong. ---
**Author:** ![Sammy\_Chang](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@Sammy\_Chang](https://community.frame.work/u/Sammy_Chang)\ **Post date:** [December 14, 2024, 12:44am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/3 "2024-12-14T00:44:21Z")
I threw the log files in a GitHub repo here: [https://github.com/schang1146/logs](https://github.com/schang1146/logs) Not sure if related but I did stumble on this thread: > [@\[RESPONDED\] Linux recent update is causing some sort of stalling/freezing in Pop!\_OS](http://community.frame.work/t/responded-linux-recent-update-is-causing-some-sort-of-stalling-freezing-in-pop-os/48537): > > Anyone else experienced this? It usually happens when an embedded youtube clip is playing in Firefox. The cursor freezes, keyboard stops working, but the caps-lock still toggles the LED, and it gets fixed if I close and open the laptop, after a few seconds it sleeps and then I can unlock and use it again. It’s really frustrating and intermittent, and I’m struggling to try to debug when it happens because it’s unusable until it sleeps and wakes. Anyone ever experience anything like this? or have … that sounded somewhat similar to my issue. ```auto > uname -r 6.8.0-49-generic ``` but turning off fractional scaling and avoiding Firefox has done nothing to resolve the issue on my end. ---
**Author:** ![Travis](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/travis/32/201_2.png) [@Travis](https://community.frame.work/u/Travis)\ **Post date:** [December 14, 2024, 2:04am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/4 "2024-12-14T02:04:39Z")
fwiw, the only workaround I’ve found is using the `6.6.10-76060610-generic` kernel, every time I’ve tried a newer version I experience the issue ---
**Author:** ![Sammy\_Chang](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@Sammy\_Chang](https://community.frame.work/u/Sammy_Chang)\ **Post date:** [December 14, 2024, 6:14am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/5 "2024-12-14T06:14:45Z")
Currently testing with a few kernel versions. - `6.8.0-49.49~22.04.1 amd64` - has soft freezing issue - `6.8.0-48.48~22.04.1 amd64` - currently testing - `6.5.0-45.45~22.04.1 amd64` - ran for ~3-4 hours with no issues but had other hardware problems where it couldn’t find my speakers ---
**Author:** ![Jorg\_Mertin](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/jorg_mertin/32/47951_2.png) [@Jorg\_Mertin](https://community.frame.work/u/Jorg_Mertin)\ **Post date:** [December 16, 2024, 9:49am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/6 "2024-12-16T09:49:54Z")
IT seems to be due to: ```auto * i915* [drm] *ERROR* [CRTC:98:pipe A] flip_done timed out ``` Check for fixes to that error. Seems it is a intel GPU driver issue. ---
**Author:** ![Sammy\_Chang](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@Sammy\_Chang](https://community.frame.work/u/Sammy_Chang)\ **Post date:** [December 16, 2024, 11:55pm UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/7 "2024-12-16T23:55:16Z")
So far: - 6.8.0-49.49~22.04.1 amd64 - has soft freezing issue - 6.8.0-48.48~22.04.1 amd64 - has soft freezing issue - 6.5.0-45.45~22.04.1 amd64 - ran for ~3-4 hours with no issues but had other hardware problems where it couldn’t find my speakers Yeah, it does seem consistent with the error `flip_done timed out`, looking for solutions to that right now. ---
**Author:** ![Sammy\_Chang](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@Sammy\_Chang](https://community.frame.work/u/Sammy_Chang)\ **Post date:** [December 18, 2024, 1:27am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/8 "2024-12-18T01:27:30Z")
So… nothing super definitive. I did eventually find some forums talking about the issue here: - [TigerLake GUI freezes when running Apps using Electron (_ERROR_ [CRTC:98:pipe A] flip\_done timed out)](https://gitlab.freedesktop.org/drm/i915/kernel/-/issues/10664) - [The display becomes frozen with error: [drm] _ERROR_ [CRTC:131:pipe B] flip\_done timed out on [Iris Xe Graphics]](https://gitlab.freedesktop.org/drm/i915/kernel/-/issues/8685) If anyone else is looking for solutions, what worked for me is just upgrading to a newer version of Ubuntu. - new version = Ubuntu 24.04.1 LTS kernel 6.8.0-51-generic - old version = Ubuntu 22.04.5 LTS kernel 6.8.0-49-generic I haven’t had the issue since but if that’s not an option, looks like there’s some flags that you might be able to set from the forums above to try to resolve the screen freezing issue. ---
**Author:** ![Jorg\_Mertin](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/jorg_mertin/32/47951_2.png) [@Jorg\_Mertin](https://community.frame.work/u/Jorg_Mertin)\ **Post date:** [December 18, 2024, 8:33am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/9 "2024-12-18T08:33:15Z")
What you can do, is test one of the latest mainline kernels. ```auto sudo add-apt-repository ppa:cappelikan/ppa sudo apt update && sudo apt upgrade -y sudo apt install -y mainline ``` Then `mainline list` to list all available kernels, and choose one to install, or rather for the UI launch: mainline-gtk. They currently have 6.12.3 as the most recent. Eventually the bug has been fixed there. This is what I did in the early Framework 16 days, where the kernels still had some bugs more recent ones had fixed. As I’m on 24.04 now, I barely have issues anymore. **Note** that you will have to disable secure boot for that kernel to work. Running ```auto Linux jupiter 6.8.0-51-generic #52-Ubuntu SMP PREEMPT_DYNAMIC Thu Dec 5 13:09:44 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux ``` ---
**Author:** ![Travis](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/travis/32/201_2.png) [@Travis](https://community.frame.work/u/Travis)\ **Post date:** [December 23, 2024, 4:59am UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/10 "2024-12-23T04:59:43Z")
I am trying out `Linux pop-os 6.12.3-061203-generic #202412060638 SMP PREEMPT_DYNAMIC Fri Dec 6 07:08:51 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux` right now. It stalled twice right on the login screen but hasn’t happened since. ---
**Author:** ![Travis](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/travis/32/201_2.png) [@Travis](https://community.frame.work/u/Travis)\ **Post date:** [December 23, 2024, 7:22pm UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/11 "2024-12-23T19:22:33Z")
Well I just had it happen again, twice. Once while an embedded youtube video and then again when writing this response. Back to 6.6.10 for me. 😄 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/1X/64c81a89f963ddb07633887baceb642a4b056046.png) [@system](https://community.frame.work/u/system)\ **Post date:** [June 21, 2025, 7:22pm UTC](https://community.frame.work/t/monitor-unresponsive-soft-freezes/61738/12 "2025-06-21T19:22:46Z")
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