# Must (re)reconnect external usb-c 4k monitor to get 60hz refresh rate - FW13 Intel 11th gen **URL:** \ **Category:** Linux\ **Tags:** manjaro, arch\ **Created:** [October 30, 2024, 1:42am UTC](https://community.frame.work/t/must-re-reconnect-external-usb-c-4k-monitor-to-get-60hz-refresh-rate-fw13-intel-11th-gen/59748 "2024-10-30T01:42:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Michael\_Goodman](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@Michael\_Goodman](https://community.frame.work/u/Michael_Goodman)\ **Post date:** [October 30, 2024, 1:42am UTC](https://community.frame.work/t/must-re-reconnect-external-usb-c-4k-monitor-to-get-60hz-refresh-rate-fw13-intel-11th-gen/59748/1 "2024-10-30T01:42:08Z")
I’m on Manjaro with GNOME 46 and I’ve installed all available updates. I’m running kernel `5.15.167-1-MANJARO`, and BIOS version 3.17. My Laptop is a Framework 13, 11th Gen Intel® Core™ i-5. When waking from suspend or otherwise connecting my 4k 60hz monitor (an LG 32UP83A) via usb-c, more often than not the refresh rate is limited to 30hz. I must disconnect and reconnect the usb-c cable multiple times until the 60hz refresh rate is recognized again. When it’s at 30hz, I am unable to change it to 60hz through the display settings and `xrandr` only reports 30hz for the external display (the primary laptop display stays at 60hz). I don’t see anything obvious in the `journalctl` logs. Searching the GNOME GitLab, I don’t see reports of this issue, so I wonder if it’s a Framework-specific thing. I see posts about refresh rates here, but I’m not trying to use a [high refresh rate](http://community.frame.work/t/how-to-make-sure-an-external-monitor-support-high-refreshing-rate-with-my-fw-13/54154), I’m not [using an egpu](http://community.frame.work/t/responded-external-monitor-stuck-at-30-fps-when-using-egpu/36274), and I’m not running [the BIOS version with excessive throttling](http://community.frame.work/t/solved-12th-gen-external-usb-c-4k-monitor-poor-performance/27283), so this seems like a different problem. The monitor is connected directly to the laptop via usb-c, and the cable has no problem at all with my work laptop (MacBook Pro), so it seems to be localized to the Framework laptop. After a while, it seemed like the usb-c expansion card I primarily used stopped allowing 60hz altogether, so I’ve since switched to using a different one (different expansion card, different slot), which is back to the previous behavior. Maybe I have bad expansion cards? Or is there anything else I can test? ---
**Author:** ![Michael\_Goodman](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@Michael\_Goodman](https://community.frame.work/u/Michael_Goodman)\ **Post date:** [November 19, 2024, 1:28am UTC](https://community.frame.work/t/must-re-reconnect-external-usb-c-4k-monitor-to-get-60hz-refresh-rate-fw13-intel-11th-gen/59748/2 "2024-11-19T01:28:03Z")
Update: it seems like I can rule out the expansion cards. Until recently, I primarily connected my monitor through the port under the esc key. It was fine for a while, but because I can no longer get 60hz refresh through that port at all, I switched to using the port under the caps lock key, which is about 50/50 whether I get a max 30hz or 60hz refresh rates. I tried popping out and swapping the USB-C expansion cards of those two ports and I still get the same behavior: the port under the esc key (with the swapped expansion card) would not get more than a 30hz refresh rate after 5 tries, but the port under the caps lock key (with the swapped card) was able to get 60hz. ---
**Author:** ![Michael\_Goodman](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@Michael\_Goodman](https://community.frame.work/u/Michael_Goodman)\ **Post date:** [February 24, 2025, 8:40pm UTC](https://community.frame.work/t/must-re-reconnect-external-usb-c-4k-monitor-to-get-60hz-refresh-rate-fw13-intel-11th-gen/59748/3 "2025-02-24T20:40:02Z")
Another update: I contacted Framework support, and they suggested I try a supported distro like Ubuntu. Sure enough, with Ubuntu running on the live USB I was able to get the full 60hz refresh rate on any USB port consistently. While it was sad to switch `pacman` for `apt`, I installed Ubuntu and the problem is _mostly_ fixed. I still get the 30hz max refresh rate occasionally, but it’s now resolved by disconnecting+reconnecting the USB-C cable once instead of ~5 times. In any case, it does not seem to be a hardware problem. Support had a second suggestion, which was to update the BIOS firmware from 3.17 to 3.20. I have yet to take that step so I cannot confirm if it has any effect. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/1X/64c81a89f963ddb07633887baceb642a4b056046.png) [@system](https://community.frame.work/u/system)\ **Post date:** [August 23, 2025, 8:40pm UTC](https://community.frame.work/t/must-re-reconnect-external-usb-c-4k-monitor-to-get-60hz-refresh-rate-fw13-intel-11th-gen/59748/4 "2025-08-23T20:40:09Z")
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