No video from my new AMD AI mobo. How many days is normal for a response from Framework Support?

The good news is that it’s working now. The bad news is Framework REALLY needs to update their documentation to better communicate the specific RAM requirements for the AMD boards.

I ended up wasting almost $200 on a set of two RAM sticks that were not compatible with my new motherboard despite meeting Framework’s specifications for the RAM needed.

My non-boot, non-video issue was solved by removing the Kingston Fury DDR5 5600 RAM I initially bought and swapping it out for Crucial DDR5 5600 RAM. It booted up to BIOS immediately after I swapped the sticks.

For future reference and to hopefully help others in the future:

NOT compatible RAM: Kingston FURY Impact 32GB (2x16GB) 5600MT/s DDR5 CL40 Laptop Memory Kit of 2 | Lower Power Consumption | Intel XMP 3.0 | Plug N Play | KF556S40IBK2-32

Compatible RAM: Crucial 32GB DDR5 RAM Kit (2x16GB), 5600MHz (or 5200MHz or 4800MHz) Laptop Memory 262-Pin SODIMM, Compatible with Intel Core and AMD Ryzen 7000, Black - CT2K16G56C46S5

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