[Not booting, no fan, blue and red blinking lights] AMD Ryzen AI 300 Series

Community Support
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1

Hi all, :man_surfing:

Sent a support ticket, posting this for those who come after.

  • Will update this with what solution may come about.

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I get Red and Blue blinking lights on the board regardless of what I do and the fans not starting.

After testing with all the parts installed I tried the following.
Leaving in channel 1 of ram in slot 0.
Using channel 2 of ram and also leaving it in slot 0
Leaving channel 2 of ram in slot 0, without wifi card
Leaving channel 2 of ram in slot 0, without wifi card and M.2 memory

Trying all of above while pressing down the “close case” lever/switch in the top of the board to simulate a closed case.

swapped around (65w and 130w) cable charger in all expansion ports
also tried this directly connecting via onboard USB c in all ports

Press and holding the power button for 20 seconds.

Here are the current items I have that should be compatible as per the chart:
[Framework Laptop 13 Mainboard (AMD Ryzen™ AI 300 Series) - Ryzen™ AI 9 HX 370]
(1)
SAMSUNG 990 EVO SSD 1TB, PCIe Gen 4x4, Gen 5x2 M.2 2280 NVMe Internal Solid State Drive, Speeds Up to 5,000MB/s, Upgrade Storage for PC Computer, Laptop, MZ-V9E1T0B/AM, Black
(2)
CORSAIR Vengeance SODIMM DDR5 RAM 96GB (2x48GB) 5600MHz CL48-48-48-90 1.10V Intel XMP 3.0 Computer Memory – Black (CMSX96GX5M2A5600C48)
(3)
AMD RZ717 Wi-Fi 7
(4)
Framework Laptop Chromebook Edition Antenna Module
(5)
Framework Laptop 13 Cooler Master Mainboard Case
(6)
USB-C Expansion Card - Translucent
Quantity: 4
(7)
Display via USB C
(8)
65w charger, and a 130w charger [tested separately, both working]

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++ I do not have a dedicated laptop battery for this board and planning on using it as a mobile setup with my AR glasses, Bluetooth keyboard, and powerbank.

Update: No response from support yet since its only been an hour and its a weekend but:

  1. While using a USB C to C cable with an LED display for power; for the first 20 seconds it went up to 26w which was the highest, then went to low 8-13w. Plugging in a display did not change the board’s power consumption and power stabilized 2-9w ish after the first 1 minute window.

Thanks!

2

I’m returning my memory and opting in to purchasing Frameworks as all others in the list are sold out elsewhere.

The Problem: My Framework AMD Ryzen AI 300 mainboard wouldn’t boot - just red/blue blinking lights, no fan spin, but getting warm.

The Culprit: Corsair Vengeance DDR5-5600 with “Intel XMP 3.0” (model: CMSX96GX5M2A5600C48)

Why it doesn’t work:

  • Framework AMD boards don’t support XMP memory

  • XMP RAM needs special profiles to reach 5600MHz speed

  • Framework needs RAM that runs at native DDR5-5600 without profiles

  • This Corsair RAM is specifically optimized for Intel, not AMD

Symptoms of incompatible RAM:

  • Alternating red/blue LED lights

  • Board gets warm but fans never start

  • Power draw spikes to ~26W then drops to 8-13W

  • Won’t POST no matter what I try

1 Like
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Sadly it is pretty widespread that the AMD AI chips are much more sensitive to RAM timings than the other Framework boards. Even just the CAS latency being slightly too fast seems to throw them into chaos. I am sure there is more than that to it though.

We have seen a number of people have issues on the forum with memory on the AMD AI boards since they have been out.

Not much you might hear over the weekend for sure. Thanks for taking the time to post your experience. It helps others quite a bit.

4

Hi all!

Thank you @pkunk for the in-depth explanation and context! Been awhile since I’ve decided to build my own so I’m surprised to see RAM incompatibilities!

========================================UPDATE========================================

I’ve ordered “DDR5-5600 - 96GB (2 x 48GB)” from the site and received it today.
After running some tests in different variations, as recommended by the support team I’ve let it run for 2 minutes to record the same alternating red and blue lights side to side.

Here are the different variations I’ve tested.

Each test is all enclosed so that the lever for the “closed case” is active.

  1. 1 stick of ram + External monitor

  2. 2 sticks of ram + External monitor

  3. 1 stick of ram + SSD + External monitor

  4. 2 sticks of ram + SSD + External monitor

With the External monitors I’ve tried with USB C (Portable monitor) and a Monitor that has a dedicated power HDMI > USB C > Framework.

Will update this if I get anything.

Cheers,

5

Thanks for that. Might be same problem on my end since I have the exact product line of laptop as you and thinking it might be memory.

I can’t even post to screen which can’t diagnose if it’s a CPU or something else. I’ll return these Kingston Fury style memory and try the Framework ones instead.