I bought a Framework 16 and had NOTHING BUT PROBLEMS. The rear port loses power. Ports 1 and 2 on the left side failed and have NO POWER now. Framework support has been rediculous. They have been running me around in circles since I paid $3600 for it over a month ago. They have had me updated BIOSes, drivers, tear it down and take pictures, tear it down and reset motherboard, tear it down again and pull it every component out of it then wait an hour and reassemble. So far they have had me tear it down 8 times and now are repeating the SAME request to do the SAME TESTS! I’m on the verge of contacting me C.C. company and reversing the charge. You get NO SUPPORT BUT EMAILS day after day after day… and no resolution. GOOD LUCK!!
We hear ya, All of us have been having to deal with bios issues on the FW16 since release and Framework is in no rush to fix them.
It is mainly just other users like you here.
FW have a no questions 30 day return policy. If you reported the problem in that period, and FW have not managed to fix it. Just ask FW for a refund. They are normally quite good about it.
When support ask you to take the laptop appart, you can say no. I think it is reasonable to take it apart once, but any more than that, i would say no.
I have mentioned to FW that they need to design in more self diagnosis features to the hardware, thus saving their customers from having to open it at all. Like cars do now. They basically tell the engineer which part to replace without even opening the bonnet.
I have a FW16 AMD 7840HS. The usb chips on the usb ports have quite a few firmware bugs and i think they use the same usb chips on the AI 300 mainboards.
I think the options are either replace the mainboard and dgpu, or return the whole laptop for refund.
I would also look at possible cause. What did you have plugged in when it failed. There might be a combination of external devices that damage it, that might damage any replacement.