Pc was jostled slightly & now won’t start at all

Community Support
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1

I would greatly appreciate suggestions on this problem:

I removed the power cord, then put the pc into Sleep, transported it, and slightly jostled it; slightly, not sharply.

Now the pc won’t start in any way. It seems dead, even with power cord plugged in. There is no light or heat.

I re-seated: the storage module; the memory module; the cable between the input cover and the main board; but not the Wi-Fi module or anything else. All guts seem ok.

I assembled the pc 3.5 yrs ago. The pc has been reliable.

The model is ‘batch 7’. It runs Windows 10, the current update.

The screen is 13.25” diagonally.

I have not yet contacted the company.

Thank u for any other suggestion.

2

To edit my above posting seems impossible, so i am here posting this slightly improved version:

I would greatly appreciate suggestions on this problem:

I removed the power cord, then put the pc into Sleep not Hibernation, packed it carefully with cushioning, transported it carefully, and slightly jostled it. To emphasize, the jostling was slight, much less than the pc underwent when shipped to me 3.5 years ago.

Now the pc won’t operate in any way, even with power cord plugged in. There is no light or heat.

Inside the pc i re-seated: the storage module; the memory module; & the cable between the input cover and the main board; but not the Wi-Fi module or anything else. All other guts seem ok, to my amateur eye.

I assembled the pc 3.5 yrs ago. The pc has been reliable.

model description:

- ‘Laptop 13’ i guess, because the viewable screen is 13.25” diagonally

- ‘11th gen’ i guess, because the [CPU?] name contains an ‘11’: ‘Intel i5-1135G7’

- ‘batch 7’

software:

- Windows 10, the current update

- Bios version was 3.10 in 2023, per my notes. I cannot see the current version, because i can’t get into the pc.

I have not contacted the company to date.

Thank u for any other suggestion.

3

The rechargable coin cell battery may be unable to take a charge either or at a really low voltage.

Also the battery may be completely discharged and after trying to resume from sleep it is not charging the battery after plugging it in.

Suggest contacting support if you have not already to have them help walk through troubleshooting.

If the coin cell is still ok, disconnecting the battery from the laptop might be an option to see if the machine can at least boot into standalone mode. Though the BIOS might be so old that it will not switch over to standalone mode. I do not recall when that was built into the BIOS of the 1st gen boards.

I will suggest again that using hibernation instead of sleep is commonly a better option given the sheer number of issues of sleep and waking up from it. Part of this is Windows (no thanks to “modern standby”) and part of it is the BIOS.

It literally only adds seconds to resuming and avoids the terrible battery drain.